Sainsburys fraud

You can open a chat online
Phone 0800 636262
If bought in store, did you complain there?

Can I ask why you weighed the sprouts.

petra

Can I ask why you weighed the sprouts.

Why are you asking that?

Tworedroses

petra

Can I ask why you weighed the sprouts.

Why are you asking that?

Because I’ve never seen the reason to weigh a bag of veg unless it’s a specific recipe that required 300gsm of sprouts.
Off the top of my head it would only be a giant bubble and squeak

You can online Chat on Sainsbury's Facebook page.

Well maybe she picked the bag up and thought it felt light and just checked the weight. She was proved right and was missing 68grams.

Answer:- I wanted to use them half at a time and having weighed out 150g there were hardly any left.

The robot on chat not at all helpful.

Here is how to complain. The links are on the page:
help.sainsburys.co.uk/help/refunds-returns/how-do-make-a-complaint

There is an online refund form on that page. You don't need to chat about it, just request a refund and you will get it. Nothing else will happen.

Chestnut

There is an online refund form on that page. You don't need to chat about it, just request a refund and you will get it. Nothing else will happen.

I did go through the refund process but to me that's not the point. Whole thing is scandalous. Will have to start weighing everything now.

Chestnut

Here is how to complain. The links are on the page:
help.sainsburys.co.uk/help/refunds-returns/how-do-make-a-complaint

Thanks for this. Will have a go and report back.

fluttERBY123

Answer:- I wanted to use them half at a time and having weighed out 150g there were hardly any left.

That makes sense 😉

Tell trading standards.

Fraud is an extreme word to use in this circumstance.

I agree Kitty. It's probably just a one off mistake.