Don’t make me laugh- Hermes tips for Christmas deliveries.

Not so good experience, items handed over for next day delivery taking at least 5 days, still awaiting a parcel posted last month, tracking for all of that time just says 'we've got it!' If you use their chatbot it just quotes the same info back at you. Their offer to ring back never results in a phone call. We had one delivery driver offer to take an urgent parcel for us, told him we had paid for next day delivery, and it stayed in the back of his van for two days!

My Hermes driver is excellent
Always has a smile .delivers on time and works very hard
DPD is the same

Our Hermes driver is excellent, she’s even started a local Facebook page for queries - brave!

We have a female Hermes delivery driver who puts the parcel on the step and walks away without ringing the doorbell all the while with her headphones in and loud music blaring from her van which is always left across the driveway.
Our postman is, by contrast, absolutely brilliant and you couldn’t find better.

She had the cheek to take a photo of me holding the blasted thing!
That’s not cheek - it’s standard practice to prove it has been handed over in the event of a dispute.
Why are some people so quick to take offence?

My Hermes courier could not be nicer - or try harder- so let’s not tar them all with the shame brush.
They have a fiendishly difficult job to do - delivering and picking up. They use their own transport and at this time of year even a largeish people carrier is pushed to its limits. They have the tightest of time scales in which to deliver each parcel so their routes have to be meticulously planned. They risk being done for parking if they stop on a yellow line and we all know what town parking is like.
So, accepting that there will be bad as well as good, let’s cut them some slack.

No problems with any of our Hermes deliveries so far.

Not another Hermes bashing thread! Nearly all delivery problems are down to the local driver and most people on here are happy with theirs, as am I. We have a couple of great Hermes guys who work their socks off at all hours but always have a cheery word and wave for everyone. All but one of the other companies do a great job too round here, and I’m very grateful to them all for their hard work, that makes my life so much easier.

My heart does sink whenever I hear our delivery will be made by Yodel, but I don’t blame the whole company because of our hapless local driver. Who left a box of 15 bottles of wine, clearly labelled as such, on our front doorstep yesterday for 5 hours, 4 foot away from the pavement and road. Our delivery instructions said it could be left with any neighbour, in the shed or out of sight in the yard or garden. Compounded by the fact that it came a day late, on Thursday when we’re always out, as opposed to the nominated Wednesday, which I chose because we’re always in!

We live on an old medieval estate- with old hall in the centre - and several smaller rural properties scattered over a wide area- all with the same post code! There are no road names and no numbers to assist! The regular postman knows the area well- but other delivery drivers do not. At the beginning of the pandemic - with locals working from home and supermarkets delivering to the vulnerable, deliveries increased. Needless to say parcels ended up in the strangest of places and the photographs of where to find things were invaluable. We had several delivery drivers gets stuck (unable to turn around due to the narrow track) and another fall into the ditch! Hermes were actually one of the best - as the local delivery lady grew up here and drives a smaller car! We got to know all the local door steps as we searched for parcels. We did get to know our neighbours better as we all joined in searching for lost parcels!

I had ordered some stuff from JL and it came via Hermes. When the doorbell rang, I shouted “just a minute while I get the key”. Opened the door and she was lifting the lid on the the gas meter box! “I wasn’t going to leave it there” she said hastily. So obviously she’s also paid to take meter readings, then! I know they are busy, but it was seconds, and they clearly can’t wait seconds. She had the cheek to take a photo of me holding the blasted thing!

My brother was informed his Hermes parcel was a few miles away ready to be delivered, the next he heard it had gone to China and came back via Holland. He does have the parcel now after a lot of waiting in. He asked why Hermes was used and was informed they were the preferred choice of the company he was dealing with

Our Hermes delivery man is very good. Its the DPD delivery driver I take issue with.
He delivered my fishbox this week, but not to my front porch. Fortunately it wasn't too far away. The photo he took showed the box on my neighbour's front doorstep. There isn't a porch on her house!

We don't have a problem with our regular Hermes delivery person ( husband and wife team), or our regular RM postman. They both know where to leave parcels if we're not in.

The only time we have a problem is if we get a new temporary postman. Recently one of these put a letter and a parcel for us through a nearby ( obviously ) unoccupied house. He did realise what he'd done, and left us a note, but we had to wait until the owner paid a rare visit before we got our mail back.

Take care xx

Last week I went to wait at my grandson for a parcel he was expecting between 1.20and 2 20 I was there by quarter past
At 20 to 3 I heard a beep beep beep as something backed up the street I looked out it wasDpD and it stopped just opposite the house I got up and went to the front door Without getting out the driver just drive away
Presuming it was not for us I looked on their tracking and it said “driver could not find the house” ( bearing in mind it is the Main Street through town with numbers going up in twos and he sat right outside it and taken all the trouble to back up to be outside it….WHAT THE F xxx

I haven’t had any delivery problems thankfully. Always left in the porch behind storm doors.

I can't complain about any of my deliveries at all. All of them are pleasant and helpful too.

I was expecting a delivery this week. The bin man kindly knocked the door yesterday with my package. He’d glanced in the bin before removing it from my path. The Hermes delivery driver had left the parcel in the bin. I had no idea it was there as there was no card in the letter box or any text/email.

They did a similar thing a few years ago and delivered £200 worth of medical supplies into the bin while I was away overnight. The bin was emptied before I got home.

We had excellent Hermes delivery people both at our last house and here until earlier this year when everything seemed to change. The current guy really doesn't have a clue. Left a parcel for us on our next door but one neighbour's doorstep where the postman saw it and brought it down to us! I also used to use Hermes collection a lot (daughter is housebound and I'm her carer and the nearest drop off is several miles away). I can book it online but unless he turns up to deliver something else, he will not collect. If he does a delivery and you say 'I booked a collection' he will look on his device and there it is so he will take it. I have asked him why he doesn't seem to know there's a collection to do (or chooses to ignore it) but he says he will ask his boss!

I've had a couple of Hermes deliveries this week with no problem. Also TNT, DPD, Amazon and Royal Mail. Not all for me as GS is busy doing his Christmas shopping and buying some new clothes and A level books.

Our Hermes guy is great. It’s the company that sucks. Once our courier gets the parcel he texts us a time slot and he arrives and we have a set place for him to leave parcels.

My Hermes delivery guy is excellent. Efficient and very reliable. He has been doing the round for years.

The Hermes driver for our area lives somewhere near us. We were out when he tried to deliver, so dropped it off when he was on his way to the supermarket in the evening. What a nice guy!

I have always had excellent service from Hermes, our local delivery lady is superb, as is her husband who is also working for Hermes.

With Hermes, I think it all depends what delivery driver you get. I have had the same chap delivering my Hermes parcels for well over 2 years now and he is absolutely fantastic, I just hope he doesn't get moved to another round. He would never leave a parcel on the step for someone else to steal and knows exactly where to put it around the side of the house where it is not on show and he always smiles asks how I am when I take a package of him.

This week I had a parcel delivered by Hermes, they contacted me and I was told that it was left in the shed. We don’t have a shed and if we did it certainly wouldn’t be at the front of the house.
You’ve probably guessed where it was left, yes, on the doorstep! Fortunately my son walking his dog retrieved it.