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GP Surgery/Ignoring just about everything

(28 Posts)
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DillytheGardener Thu 08-Oct-20 10:12:28

Sent before I had finished, please ignore the typos! Writing this on my phone with very cold hands sat at the train station!

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DillytheGardener Thu 08-Oct-20 10:11:31

You can report them directly to the NHS if you wish to stay anonymous, I had to do this a few years ago to complaint about the terrible service at my GP service. The gps themselves are wonderful but the reception staff were totally incompetent. It lead to major management changes and a big improvement so definitely worth pursuing further.

Ive put the link for information how to do this below;

www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/

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Daisymae Thu 08-Oct-20 10:07:29

Visited the GP this week, apart from a notice to wear masks and one sticker on the floor they have not made any adjustments. Receptionist not wearing mask, chairs crammed as usual, five people when I arrived and I made six, in a small space. Contrast with local farm shop cafe who have removed tables, installed perspex screens, have a buzzer system so you collect your order, staff all wearing masks, toilet one way system. I would like to report the surgery but you need to leave details and stating the obvious I will need to see them again. Is this the regular experience?

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