School issues

I'm not sure who I would be complaining about, even. I just feel horribly let down, on behalf of my daughter and grandson.

Oh, MissAdventure, I am so sorry.

And no, she wasn't offered any help at all. It made the last few months of her life all the more difficult that the school and Senco officer were so uninterested.

Check the Complaints Policy on the school website to see who to contact. It's usually the head in the first instance unless that is the person you are complaining about.

Its too late, Maggie. My daughter died.

Having worked in schools for years, I can confirm that across the board communication is always a huge problem. We'd try so many systems to try to make sure the management team/teaching staff/admin team/Senco/support assistants/Attendance Officer all knew about arrangements and assurances one of them had made, and it was so frustrating when things still slipped through the net. Don't let it go, they need to know that they have caused you upset and they need to look again at their systems and do all they can to make sure everyone complies with them, as this is often where the problem lies. I don't know your circumstances, OP, but we would sometimes arrange for children to be collected and dropped off if home circumstances warranted it. Have you been offered this?

I think that enough is enough. Make an appointment to see the HT and tell him/her that it’s time they got their act together.

You have every reason to be very cross.

Thank you both. I'm swaying between just letting it go and not upsetting myself further, and being just amazed that communication is obviously lacking when it should be across the board.

I'm sorry about this added upset MissAdventure, there's enough worry without the school adding to it. I hope there are others more familiar with school systems who can offer more informed advice. My first thought was a letter to the Chair of Governors (name should be on the school web site) outlining the issue and asking for them to either facilitate a meeting or resolve the issue for you.. For everyones sake it feels important that communication in and outside of the school is water tight.

Well, they have been informed time and again by phone, Bluebelle. They attended a meeting arranged by the mentoring charity - again, sadly all too late. The deputy head phoned me with the excuse that they 'didn't know' and I asked that they ensured that everyone now did. A few weeks ago my grandson told me his teacher had questioned him about why his work standard had slipped in the last few months, but I let that go. This letter though.. I'm angry, but also really hurt by it.

Yes I do Misadventure Mistakes can happen but they need to realise that their mistake has caused sadness and upset maybe not necessarily a meeting but definitely it needs addressing and you need to be confident it won’t continue to happen