Garfunkel's, St Martin's Lane, London - overall rating 9/10
(From Anon)
(2014) We were asked to review Garfunkel's with a complimentary voucher, so my husband and I visited Garfunkel's on St Martins Lane in London on Saturday 28 December, around the corner from the Noel Coward theatre. We were very happy with the level of service and the food!
The waiter promptly sat us down and after a few minutes took our order. He was very friendly and made conversation with us. I would say he went above and beyond, definitely added to our experience.
There were lots of menus available - including a lunch menu and a winter special menu - but we ordered the Bacon & Cheese burger, BBQ Pulled Pork & Cheese burger and a side of onion rings from the main menu. The burgers came with chips and homemade coleslaw, all good portions. I don't like restaurants that scrimp on chips, but this was definitely not the case! We didn't wait very long for the food at all, perhaps 20 minutes.
For drinks, I had a homemade pink lemonade and my husband had a chocolate milkshake. We also had coffees after our meal - mine was a decaf black Americano and my husband had a latte. I think the coffee was Lavazza. We would have had dessert (they look fabulous on the menu) but we were stuffed from the main meal!
The manager spotted our voucher and asked us if we hadn't enjoyed our experience last time (I assume these vouchers are usually given out with complaints). We said we hadn't been before, but very much enjoyed our visit. We were impressed with the manager - to notice and care about customer service. We had a chat and he took payment for the rest of the bill.
I can't speak for all Garfunkel's restaurants, but I would definitely recommend this branch. The food was tasty, great portion sizes and the service was fantastic. It's in a great location for pre-theatre meals and very family friendly.