Good news. I've had a full refund from the seller. The condescending message on how to care for plants during hot weather made me laugh. Obviously he doesn't follow his own advice.
So, now I'll pot them on, cut them back and see what happens. They've been waterlogged at some time as there is no real root system but hopefully I'll have some flowering heleniums…..next year. 
How disappointing Merlot. At least you have put some life back into them. Here's hoping you get a refund, and here are some virtual ones 
On 20th July I ordered some Helenium 'Indian Summer' from a seller on eBay. If you bought three for £15 the p&p was free. I was told I would be informed when they were dispatched but that wasn't for another ten days.
I contacted the seller when they didn't turn up and was assured they'd be here today. They arrived but goodness knows how long they've been hanging around in transit because the box contained three sorry looking specimens. The only way they'll come to anything is to be potted on and cut back - to flower next year and that's not what I bought them for!
I'm still waiting for the supplier to answer two further messages. Fortunately eBay will step in if I don't get a satisfactory solution (like my money back)
I'm annoyed because I can't just let the plants die while I wait for a reply. They've revived now they've been watered but still look pathetic.
Shame because I've had some great plants from eBay in the past but I won't be dealing with this seller again.
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