tanith, I've looked online and the advice I"'ve been given is as follows:
"Being on your water company's Priority Services Register (PSR) does not automatically exempt you from a hosepipe ban.
The Priority Services Register is mainly designed to provide extra support to customers who may be vulnerable, such as:
People with medical conditions
Older people
Disabled customers
Families with young children
Customers who need additional communication support
A hosepipe ban (officially called a Temporary Use Ban) is a separate set of restrictions. During a ban, most customers—including those on the PSR—must still follow the restrictions unless they fall under one of the specific exemptions set out by the water company.
Some water companies do provide exemptions for certain medical needs, for example:
Using a hose for home dialysis equipment.
Watering plants that are essential for medical reasons.
Customers with specific disabilities who cannot reasonably use alternative methods.
The exact exemptions vary between companies, such as Thames Water, Southern Water, and Yorkshire Water"
I'm with Affinity Water, and their advice is:
"Being on the Priority Services Register (PSR) can give you an exemption from a hosepipe ban, but only in certain circumstances. Affinity Water's drought plan states that:
A hosepipe may be used by customers on the Priority Services Register who are physically unable, or who cannot safely use a watering can or bucket because of health reasons.
So:
âś… Yes, exempt if you're on the PSR because a disability or health condition means you cannot safely carry or use watering cans or buckets.
❌ Not automatically exempt simply because you're on the PSR for another reason, such as being over 65, having young children, needing bills in large print, or requiring extra support during supply interruptions"
So I'd check with your water company before assuming you may be exempt from the ban.