Customer Service

JaneJudge

I think people who can't understand accents (of any nature) are lazy and unwilling to listen properly

It is quite easy to communicate with people who can't even speak the same language as you (not over the telephone obviously) if you just have patience

I can assure you Jane I am certainly not lazy nor unwilling to listen and I have been told I have the patience of a saint on many occasions, especially when communicating with my very elderly, very deaf ,late husband who also had dementia! What I am, however, is very elderly myself now and in need of stronger hearing aids I think! I also have a sense of humour, which you seem to have lost!

My own personal winge about customer service is not answering the question I've asked.

They always want to tell me things I know - not what I want to know
Argggh!
🤬

My mother-in-law has a "older person's helpline" to her bank.
It is always answered quickly by a person not a bot.

Perhaps they are selecting people with a very "easy" voice/pitch to answer it... I've never heard her complain about it. I am sometimes there when she calls them and there's not a lot of "please repeat that" going on.

Can I suggest others ask if their bank has such a phone line.
She seems to always get sorted.

I think people who can't understand accents (of any nature) are lazy and unwilling to listen properly

It is quite easy to communicate with people who can't even speak the same language as you (not over the telephone obviously) if you just have patience

I recently had to endure seven minutes of talking to a machine before being connected to a human being. The latter sorted the matter to my complete satisfaction in three minutes. Hallelujah! Incidentally, I did ask if I was talking to a machine and was given affirmative response. All ended well in this case but what a load of mularkey.

The older I get, the less perceptive I am! I should have realised, Bluesmum.

The Scottish accent remark did touch a raw nerve. 😉

I hope you managed to resolve your problem. I have managed to reduce my interaction with bank customer service, by installing the App on my tablet. My life has become so much easier.
Howeevr, I do appreciate it takes away a job from someone.

Marydoll I remember those days when I,too, understood every kind of accent, foreign or regional! My post was intended to be a bit tongue in cheek, and certainly not taken so seriously, as i do realise the older I get, the worse the problem becomes!

You were obviously very frustrated, but I am afraid I cannot agree with you. That is a very sweeping statement.

I am Scottish, with a Glaswegian accent and a few weeks ago, I had to speak on a number of occasions to a customer service agent with a strong accent in Liverpool.
I had no difficulty understanding her accent, nor she mine. She was helpful, patient and professional.

😂😂
You put it so well.

Oh yes.

Coupled with the fact that they all seem to have names that come over as completely unintelligible and after you've asked twice, then asked them to spell it, you land up writing down gobbledegook. So it was a waste of time asking in the first place!