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Gosh!

(55 Posts)
Jane10 Fri 06-Oct-17 09:23:21

It's so easy to complain and criticise the NHS that I feel I must make the effort to give praise where it's due.
Maybe I phoned the GP surgery on a good day? However, not having been for ages I phoned in trepidation and asked the receptionist if I could make an appointment ASAP. The answer stunned me - 'of course you can,' the nice lady said and offered one at a time to suit me.
On turning up they were obviously very busy. I had a short wait then a consultation with a very good (young!) doctor. I felt I was given ample time and consideration. Among other things he told me to make an appointment to have blood taken by a practice nurse. When I went to reception to do this they asked if I'd like it done at once rather than make a return journey. A 5 minute wait and a nice friendly nurse did the business!
What a surprising experience. All that was missing for me was tea and scones!!

Beau Sat 07-Oct-17 19:34:31

My sil is a hospital consultant and he admits that they are extremely well paid - and he is always home before 6pm. It's everyone else in the hospital who is slightly underpaid. His hospital were recently given a budget to run a Saturday oncology clinic - he volunteered as the extra money was considerable - but it couldn't go ahead because no receptionists, nurses, healthcare assistants etc. were prepared to work on Saturdays. So there are always issues somewhere in the NHS, even in a top scoring hospital like his. I would prefer a German or French health insurance scheme as ours is too expensive and socialist in inception and treats people who are not entitled, which I abhor.

cornergran Sun 08-Oct-17 09:30:51

Just got back to this. I should have said, jane10 that I am more than pleased at your positive experience. smile. I'm just a bit envious. The NHS can be superb. I remember my surprise when beginning to work in primary care on discovering that GP practices were in essence run like independent businesses. Each had its own unspoken rules, from addressing patients and doctors by first or surname to how many 'extra' patients individual doctors would see. Each had its own character. I knew then that patient experience was very different in each surgery. I imagine things are still much the same.

gagsy Mon 09-Oct-17 02:46:47

I belong to a brilliant health centre. If you need a same day appointment you can get one but may not be able to choose which doctor. As they're all great it doesn't matter. The receptionists are kind and helpful and when I go on a new medication one of the doctors will ring me to check I understand it etc. I couldn't have better care if I were the Queen! I am thinking of downsizing but very wary about where as I want to stay with the surgery

BBbevan Mon 09-Oct-17 06:57:29

We have recently moved and have a new GP in another part of the country. Previously when DH and I went for our flu jab we were directed , at a fast pace, along corridors until we entered a room where a nurse plunged a needle into our arm. Then directed through another door and we were out into the street. Hardly a word was said and we stopped only briefly for the injection. This time it was in a cosy hall. After the injection we were asked to sit down for 15mins., in case of anaphylactic shock. And we were all offered tea and biscuits. Coupled with a walk back home along the sea shore , it was a very pleasant morning out. I hope all future visits will be as good