Three weeks ago, we called an ambulance for my brother in law 5 times before one arrived. My BIL has multiple health issues, including awaiting major heart surgery and a kidney transplant. Despite this, we waited for nearly four hours before an ambulance came, although he had a hypo whilst waiting for the ambulance. He was too ill for us to get him in the car, or we would have taken him there ourselves, as we have done on previous occasions.
Each time I spoke to a call handler, I could hear in the background that the ambulance service was swamped.
When we got there, ambulances were lined up outside, as there was no room for any more patients inside. It was horrendous.
After 4 hrs in A&E, he was sent home, having being told he was constipated and given laxatives.
Twelve later hours later he was having emergency surgery for a perforated bowel and was told a few minutes longer without surgery and he would have died.
He only survived because the second time, instead of phoning for an ambulance, we phoned his GP, as we were frantic. She came immediately, took one look at him and summoned an ambulance, which arrived in minutes.
After three weeks in hospital, a good part in intensive care, he was discharged (much too soon, in our opinion), only to be taken back in two days later, as they had missed the fact that he had pleurisy.
The health service is indeed in crisis.