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GP’s, what merits a face to face appointment?

(57 Posts)
Sago Fri 30-Jul-21 13:27:58

Our grandson became ill on Wednesday, it was his first birthday. His temperature was very high and my daughter was struggling to keep it down, she called the GP practice who offered her a telephone appointment later in the week.
Or a possible appointment with a negative PCR test, the nearest testing centre was a 60 mile round trip and a potential 3 hour wait, with a sick child this is not feasible.

He deteriorated that evening and ended up at A&E, after 4 hours he was seen by a nurse who couldn’t prescribe, she said there wasn’t an available doctor and to insist on a GP appointment the following morning.

My daughter called the surgery, they refused to see him, she drove there and demanded to be seen, she was sent to wait in the car park.

A doctor came out eventually and told my daughter that there was a pandemic people were dying and appointments were only for the elderly and infirm.
She was advised to go to A&E.

5 hours later they are seen by a kind but frustrated doctor, she stated that they were overrun because GP’s were not seeing children.

He was diagnosed with severe tonsillitis and prescribed antibiotics.

He is one year old, never had a visit from a midwife or health visitor and never seen a GP.

This cannot be right.

watermeadow Sun 01-Aug-21 19:54:07

On a lighter note (I know this is a serious subject) my friend had to take and send photographs of a cyst on her eye. for the clinical commissioning group to decide whether it warranted NHS funds for removal.
“Good thing it wasn’t piles” she said!

Newquay Sun 01-Aug-21 21:42:12

AND. . . Another thing that winds me up is folk having to pay privately for procedures presumably done by the same doctors. We have a hospital doc in the family, admittedly run ragged by covid but still doing private work!!

Kali2 Sun 01-Aug-21 22:35:44

Best if I keep stumm on that one ... but yes, indeed. All part of the plan.

BigBertha1 Mon 02-Aug-21 07:09:17

DH is now so worried about his BP and the constant fiddling with his drugs by telephone that he is taking up my suggestion to see a private GP and or Consultant. This is a massive decision for us both who have always had great faith in the NHS. As a Nurse I can't let him go on being experimented with by telephone.

Eloethan Mon 02-Aug-21 08:49:46

I think I would put in a formal complaint about this. A one year old child who was obviously very poorly should be seen face-to-face by a doctor within a short time, in my opinion.

This telephone appointment system is getting totally out of hand. I think it will lead the way to those who can afford it paying to see a doctor or a counsellor because telephone consultations are no replacement for face-to-face contact, particularly when people and frightened, distressed or in pain.

There really is no excuse for this. Dentists and other practitioners are seeing their patients so why can't doctors.

Maggiemaybe Mon 02-Aug-21 09:21:04

There certainly seem to be major problems with GP services at the moment, but from my experience I think other areas of the NHS may have improved since the pandemic began. I have to say that I have had first class service recently from our local hospital, as did my baby DGS at his as I posted about earlier.

I broke my shoulder in October, DH took me to A & E and drove home to wait for my call to be picked up. He’d hardly got there when he’d to dash back - I was triaged, examined, x-rayed, a support fitted, meds prescribed and given and advice re sleeping etc provided by a specialist nurse and out within 45 minutes. All my follow up appointments and x-rays were done very smoothly with no waiting around at all. And I’d four telephone physio appointments, which I much preferred to having to travel for them. I was also given direct numbers for the fracture clinic and physio that I could use if I ever needed them.

My only GP involvement was a call from her to check that all was well and to suggest a bone density scan, which she arranged to suit me. Again straight in and out.