Making a GP appointment

No, I meant incredulous one woman getting the whole surgery practice changed. As in most organisations, there is a set format for formal complaints about a surgery.
You might think you are incredulous but I am not going to say what I think.

Just as well I never claimed to have had the whole surgery practice changed then, eh?

They did change the way they reported results though.

The set format in my surgery is that you get a meeting with the practice manager.

If you don't believe me, fair enough. Can't help that.

AussieGran59

MarilynneT33, I hope you aren’t fobbed off. To us here in Australia this seems inconceivable. The receptionist never queries why we need a doctors appointment over here! You simply phone and ask for one. If there are none available quickly you just go to one of the medical centres and see a doctor there. No appointments just sit down and wait your turn.
Someone on GN criticised our health system but it’s not difficult to see a doctor and you never have to justify it with some idiot of a receptionist or get fobbed off onto a nurse when you need a doctor.
All the best, hope your health improves.

AussieGran The message on the phone at our surgery (when you have waded through the Welsh then English options and instructions to either dial 999, 111 or go to the pharmacist), then waited as you are number 12 in the queue! is that the receptionists have been instructed to ask questions about the reasons why we need to speak to or see a GP. So they are just doing their their job.

However, one I spoke to recently did need more training as she floundered over the names of everyday drugs, did not know the surnames of the GPs and took three times as long to take a simple message.

get fobbed off onto a nurse when you need a doctor.
Our senior Practice Nurse is excellent.

Just stop calling professionals "idiots" for doing the job their surgery asks them to do

They may work hard, do an excellent job but the job of receptionist is not a profession.

The receptionists have no medical training how can they possibly assess who needs to see a Gp

Yammy

The receptionists have no medical training how can they possibly assess who needs to see a Gp

I think they have a tick list but no medical training in assessing who needs to be seen urgently.

I was once warned by a receptionist that, if my problem was deemed to be non-urgent by the GP, when I said I needed to see one 'fairly soon', then I would face consequences. What those consequences weren't spelled out.
Urgent is same day or possibly the next morning.
Non-urgent is about five or six weeks in advance.

I was lucky to get my appointment on the same day but it was 11.55am when I tried to make it but the receptionist said I would have to wait until 12.00 to book it. Don't ask me why. There was a lady at the desk at the same time and she was really ill and wanted to see a particular GP and told she would have to wait till next week to see him. I felt for her.

It's almost impossible to get any type of appointment with my GP.
Filled in form this morning. Had a we tried to contact you, phone us, email this afternoon. No missed calls on any phone, unidentified numbers show on log, so they haven't called. Second time this has happened.
Will try to phone tomorrow so will have another day waiting!
Dr sent text to say blood test results were normal.
Saw a nurse recently who said they are not so requested copy of results.
There are advisory notes suggesting acute or chronic kidney disease. Big drop in function.
Only risk factor I have is high BP so for now just want review to check meds are keeping it stable, getting high readings with home monitor.
Have asked for the retest advised in New Year.
Worried that GPs surgery sent all OK text and now inaccessible.
I've had routine appointments with nurse but only 1 face to face GP appointment in 5 years so not a frequent flyer!