We had the most wonderful family pharmacy when we lived in west London. Everyone I knew roundabout went there, the excellent head honcho was on first name terms with his customers,. We'd been going to him for well over 30 years by the time we moved. Nothing was too much trouble, he'd take blood pressure at the drop of a hat, give great advice for any medical related queries, he was incredibly knowledgeable, we often thought "better than going to the doctor"
Where we live now there is a small Boots opposite the surgery which is mainly a dispensing chemist operated by not terribly helpful staff. They ask people to queue outside the shop, not great when it's really cold, in fact I think one could drop dead whilst waiting which is when I tend to think to myself "God I miss Salim's friendly hands on pharmacy" The difference between an independent family run chemist and a couldn't care less multi national. Thankfully, thus far, at least our surgery seems more than ok though.