NHS App

Why do you need photo ID? I use the app, and didn't need it. I can't remember how I applied, but there is no photo on it - I think I just put my NHS number and details such as name and address.

You can opt out of the photo ID.

I didn't have to upload a photo. I think it was quite basic information required.

No, I didn’t need to download a photo either. Admittedly, it’s a few years ago so I don’t know if it’s changed.

Perhaps call into your surgery and seek their advice on how to download the app.

If memory serves me right, when I called in to the surgery they printed off a password they said I needed to input, but I seem to think that I didn’t actually need to use it, my NHS number and DOB details were sufficient.

I didn't need a photo but it was several years ago.

Ziplok

No, I didn’t need to download a photo either. Admittedly, it’s a few years ago so I don’t know if it’s changed.

Perhaps call into your surgery and seek their advice on how to download the app.

If memory serves me right, when I called in to the surgery they printed off a password they said I needed to input, but I seem to think that I didn’t actually need to use it, my NHS number and DOB details were sufficient.

That all rings a bell. To see the surgery site, with prescription ordering and to book nurse appointments I got a password, which I still need, although it is stored on my laptop. I took my passport in to get that, I think.

The national NHS app had less security for some reason, or maybe it was linked to the surgery one, although they each get different information, strangely. The surgery one has (eg) blood test results if they are ordered by a GP but not a consultant, and the NHS one doesn't seem to show test results at all, so I ask when I get a follow-up appointment. It means I have to keep my own records to see things in the same place, which is irritating.

Been using the NHS app for a few years never been asked for a photo either then or since. Your email address. your phone number, your allotted pharmacy, but no photo

Now I am panicking because they wanted all my details, NHS number , birthdate, photo of driving licence and a picture of me to compare with the driving licence. I hope I am not on a scam site.
I have easy access to my surgery site with password but I wanted the NHS one so I could see test results etc.

Just googled and it says you do need to do what I have tried to do but, as was suggested upthread, I could have just got a password from the surgery.
At least it doesn’t sound like a scam.

I've just uninstalled and reinstalled it on my android phone. Are you confusing face recognition with a photo? Because they are 2 different things. And you set your own password during set up. I believe some years ago when GP surgeries started to go digital you were given a password but not now. I installed and registered in probably less than 5 minutes. No photo required

I think you can use a password OR face recognition
When I first installed the app it was just a password, I often get a message asking if I want to use face recognition, I just tick ‘not now’ box as I m happy with just my password.

I didn’t need a photo. I have to put in my password each time - if it’s to check prescriptions, just my date of birth.

Is it really necessary to have two stage ID on the NHS app? It's not a bank account.

I didn’t need to upload a photo either. IIRC it was quite simple. The app is very useful for ordering repeat prescriptions, which alas I now have to do. Takes about 5 seconds.

Nandalot

Now I am panicking because they wanted all my details, NHS number , birthdate, photo of driving licence and a picture of me to compare with the driving licence. I hope I am not on a scam site.
I have easy access to my surgery site with password but I wanted the NHS one so I could see test results etc.

I doubt it's a scam Nandalot.
We've just had to do this for Bank and for Companies House, after several years of opting out from it.

Feels to me like this capability has been on official sites for some timme, but they've recently made it compulsory??

Presumably a scam site would have trouble with the live photo needed, so they wouldn't ask for the photo challenge.

I’ve not had the NHS on my phone for very long but was never asked to supply a photograph. I log on using a password and a security number which they email to me and I repeat on the site page. Could you ask your surgery for advice? It’s most useful to be able to use it.

I’m on! I don’t know how they managed to match the phot with my driving licence photo but they did. I don’t understand all the test results. Also handy for finding out the names of the doctors I saw because I seem to have a blank spot when it comes to these and promptly forget them!

" I seem to have a blank spot when it comes to these and promptly forget them!" Me too !

We both have the NHS app and neither of us needed to use photo ID.

I’m glad you’re sorted, I prefer using the app to spending ages trying to get through on the phone. I’m glad it never asked me for my driving licence as I surrendered it due to VI.

Nandalot

Now I am panicking because they wanted all my details, NHS number , birthdate, photo of driving licence and a picture of me to compare with the driving licence. I hope I am not on a scam site.
I have easy access to my surgery site with password but I wanted the NHS one so I could see test results etc.

Don't do all that, it's not necessary. Sounds like a scam, go to your surgery. Report that request as a scam.