I received my home insurance renewal reminder last week from LV, and noted that their insurance conditions had changed to include a statement that any home alarm must either be fitted by an approved company, or be centrally monitored. My home alarm was installed 19 years ago by a qualified electrician, but I don't know if he was "approved". Neither is it centrally monitored. I called LV to inform them, they noted it on my policy, said there would be no change to my premium, and would send out the amended documents. Lo and behold, the documents arrived today, but with no amendments, i.e. if my house alarm didn't meet their "new" requirements, I wouldn't be covered in the case of theft or attempted theft. I called them today, and they confirmed that this was a new requirement on their part and that I wouldn't be covered in the case of theft!!! If I hadn't checked my new policy wording thoroughly, I would not have known!!! They certainly didn't bring it to my attention during my phone call last week, and have not made it glaringly obvious in their new documents, it's been slipped in to the second page of the confirmation letter in very small writing. Needless to say I have lodged a formal complaint, have cancelled my policy and gone elsewhere, but I think it is appalling that a reputable company has done this and not ensured that it is brought to the attention of its customers. I bet there are quite a few of their customers that will assume the security requirements have remained the same and will not now be covered for burglary because their house alarm does not meet the new requirements. So please please check your policy documents and ensure you have the cover that you think you have, and pay particular attention to the security requirements of your insurance company with regards to house alarms, window locks etc. etc. You may not have the cover you thought.
Passports not in the drawer I always keep them in. Turning the place upside down.