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Energy comparison and switching site

(3 Posts)
Daisyanswerdo Sat 02-Mar-19 21:13:15

Yes - you are right. I've been talking to my son and he explained it to me. Thank you very much for the research on my behalf - I think I did read all that but chose not to fully understand it. I've cancelled my sign-up with them now, and hope I've learnt my lesson. Maybe at least I've saved someone else from some problems! Thanks again.

FlexibleFriend Sat 02-Mar-19 18:17:51

I've never heard of Look after my bills so looked them up and on the very first page it says sign up and leave everything to us you never have to do a thing. So there's your answer you gave them permission to do what they have done. So No they didn't need to check with you first.I wouldn't have signed up for this myself because I'm a control freak and would never hand over responsibility for things but you did and I doubt you're the only one.

Daisyanswerdo Sat 02-Mar-19 17:33:35

Last weekend I received an email out of the blue welcoming me to a new electricity provider that I'd never heard of, listing my direct debit details. I immediately suspected a scam and requested them to delete all my details and let me know, with evidence. I felt quite shocked, since I have a contract that began in January. From curiosity, I asked the new company where they had got my details and I traced it back to a company called Look After My Bills, who I had registered with. I contacted them to tell them what had happened and pointed out how worried I'd been by a possible scam. I asked why they had initiated the switch without checking with me first! No satisfactory reply. Yesterday I had a letter from my current (!) supplier saying they were sorry to see me go! I have tried to explain to the switching company why this has all been so difficult for me. I just would like reassurance that others agree that I should have been warned/informed before the switch was initiated, not after. Would you have expected this? Thank you.