Have read various posts over the years about problems with boilers - now it's our turn! Our 10-yr old Glow worm boiler fails to ignite when due to, showing fault f9, but responds when DH pushes some special little button.
We have an expensive Home serve contract. Rang on Friday, engineer due today (Sunday). Phone call just now to say no one coming and because boiler is working at the moment and we "have heating" their next appointment is in 3 weeks time !! , unless it fails completely, in which case they'll come "within 24 hours" - oh yeah?
We will lodge a complain of course, but in the meantime:
1) Anyone else had this f9 thing? Apparently due to some sensor re water pressure not working. Can we expect to carry on igniting the boiler twice a day via this blessed button for 3 weeks?
2) Has anyone else in these circs used an independent local man without having a rumpus with BG about it and being told that they've thereby invalidated their contract?
All the Acs been and gone and done present exchanges, and we were congratulating ourselves on peace perfect peace.
We have an immersion heater, and 2 portable radiators that we can just about tote from room to room so I'm hoping we can get by till the 27th even if it does fail and then I might start ringing round independent engineers.
A new boiler for us in the summer I fear, but prob not another Glow worm.
Many thanks in advance for any advice.
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