Same energy supplier, cheaper tariff

Well, they've told me via web chat that existing customers can transfer, and as I thought, there are no penalties as she will still be with them, so I've set it in motion. Fingers crossed!

She will be very happy not to have to change supplier and risk needing yet another new meter.

I’m with Scottish Power - the new tariff they were offering when my fixed rate ended in Jan was very high. I rang them to see if there was a lower tariff available and was advised there was but I had to get it myself on-line through any comparison web site. I went on line and found the much cheaper tariff - when applying was asked if I was already a customer and if so to enter my account number - transfer very straight forward and done within three days(plus free cinema tickets for a year from the meerkats ?).

I had exactly the same issue with BG; saw a cheaper tariff with them than the one I was on; and when I tried to swap to it, they refused to complete the transfer saying that it was "for new customers only". So they lost a customer and I went to Bulb who were cheaper, had only one tariff and so no faffing around trying to work out which one is best and I wasn't tied into a contract that would penalise me if I changed my mind.

Be careful of exit fees!

I used Money Saving Expert. Was existing BG customer and, very easily, online, changed to a much cheaper tarif.

I tried that with a comparison site and because I was an existing customer they refused to accept the change. Some discussion followed regarding valuing existing customers, they did not budge, so I change supplier.

Madness but that’s the way it is.

Though thinking about it, I suppose the best and simplest thing I can do is contact BG and check with them!