I don't have one and am unlikely to as I have just had a new boiler installed for free. This is mThis is a warning about gas boiler engineers, because what they did was cut off my gas supply at the main and put notices on my boiler, telling me I could not have the gas turned on until I bought a new boiler.
In June, British Gas serviced my boiler. The engineer made no comment and left. The contract runs May to May, and I had just signed a new contract, which I have had since 1987 in this house.
In July, it wasn't working. British Gas sent an engineer down who appeared to have fixed it. The first day he said the fan needed replacing. and returned the next day to install it. I did not stay in the room. He gave all the signals that he had finished. When I asked for the paperwork he said they were not giving out work sheets because of covid. I accepted that. I later found it to be untrue.
I did not use the boiler until September, when the weather was cooler. I have an immersion heater as well. On 5 September, I went to put the boiler on. It wasn't working at all, no pilot light and the electric switch to the controls was off. That is how the engineer in July left it. I contacted BG by facebook message and they sent an engineer on 6th. When he arrived, he saw for himself there was no life in it. I did wonder if the engineer was bogus, but he was on the computer. That engineer had a mate with him. He told me that it needed a new fan. When I said one had been fitted in July he saw the entry. When I told him I had no paperwork and why, he said it was not true, that they were giving work sheets.
He ordered a new fan and arrived next day to fit it, with his mate. Then it got interesting, because he took the part out of the box and said it was broken and waved under my nose a loose copper wire. Now this time I stayed in the room, (it is a dining room and computer room in the disabled living extension at the top of the wheelchair ramp, so there was no need for me to leave the room. For the life of me I do not remember seeing them open the boiler and take anything out. For what happened next there was no time. I turned round when he mentioned something and saw his mate standing there with a completely brown rusted square plate with screw holes in which the mate was trying to scrape the rust away.
The engineer then said the plate was what the fan was supposed to be screwed onto and it was impossible because it was so rusty, and he said they cannot repair the boiler because the part is obsolete.
I asked why that was not noticed at the service in June, when I had just renewed to contract (£60+ a month). He said it was not part of the service. Then I asked why the engineer did not notice that he was screwing a new fan onto the rusty plate. The engineer said 'He should have done', nothing else. It was shockingly rusted. It could not possibly have been missed if it was in my boiler. He made much of phoning the spare parts and told me it was definitely obsolete and they could not repair it, and turned off the gas supply in the garage 'until you get a new boiler'. I looked at the job sheets and turned the one over which was left on 6/9 and he had worked out the cost of a new boiler and how much energy it would save. Had he forgotten that? It had been written out before he 'discovered' the rusty plate.
After they left I looked up the part number and it was indeed obsolete - but it bore no resemblance to the part he showed me.
I was well and truly stitched up by British Gas. I am 80 and have been disabled 35 years, and a widow for 12 years. They knew all that, I was in the record as vulnerable. The prospect of going through the winter without a working boiler was stressful.
I googled new boilers and costs. As I was trawling down a column I came across a website which was offering new boilers free to those who qualified. Among the list was DLA, which I have had since 1992, so I immediately applied and the response was very fast. A surveyor came down to see the house and check the insulation and double glazing. He recommended underfloor insulation and told me I had a grant of £4,000 for a new boiler and insulation.
He was horrified when he saw the gas had been cut off, and moved very quickly, less than a fortnight and I had a new boiler 2 weeks ago at no cost to me. The insulation has made a lot of difference.
When the old boiler was taken out, the engineer from this company said there was evidence of rust without taking it apart and that should have been noticed in June when it was serviced, He made no comment about why the rusty plate the fan was fixed to went unnoticed in July.
Well the new boiler lasted two days and they had to send the Bosch engineer down to put it right, which he did. It has been perfect ever since.
WHAT IS MIRACULOUS TO ME IS THE REMOTE CONTROL. I can turn the boiler on and off from the bedroom and am over the moon.
I hope to warn you all, because being disabled does not give you any help from British Gas engineers.y story: