Gransnet forums

House and home

Page 2 of 2 | First | Previous | Next | Last
| Flip | Customise |

Dealing with energy suppliers

(28 Posts)
Add comment | Report
crazyH Mon 10-Oct-22 13:45:07

Oh my goodness !! My D/D has doubled. I thought that was bad enough, but yours is just unbelievable. These are estimates I guess. I’m also having a Smartmeter installed on the 21st. I hope you manage to sort it out.

Add comment | Report
karmalady Mon 10-Oct-22 13:44:01

grannysomerset, as soon as ovo have sorted this, consider a move to octopus. I have nothing but praise for them. They took me under their wing re getting a smart meter sorted and they refund me whenever I ask. Smart gas meter was upgraded last week, exactly on the appointed day and time. They also changed my electric meter to an updated smart meter

You could do with sending an online complaint to ofgem. Details are online

Add comment | Report
GrannySomerset Mon 10-Oct-22 13:36:49

I have spent a total of two and a half hours on the phone to Ovo (once I had tracked down a phone number) trying to find out why they think I owe them more than £4000 for energy from June - September for my gas use. As one elderly lady who has not had the heating on it seems like very expensive hot water and occasional use of the hob! I have sent them photographs of today’s meter readings and of my bank statement proving that I paid SSE for my use to the beginning of June, when my account was transferred to Ovo.

Haas anyone else had a problem like this? I am still waiting for a smart meter, booked for early September and cancelled on the day, and am frustrated beyond belief. Doing my blood pressure no good!

Page 2 of 2 | First | Previous | Next | Last
| Flip | Customise |