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Brabantia bins

(10 Posts)
kittylester Tue 03-Jan-23 14:35:48

Approx 20 years ago, DH insisted on spending a huge amount of money on a Brabantia Touch Bin. Luckily, it had a 10 year guarantee because the clip on the lid broke about year 9 and was replaced.

It has broken again so I wrote asking if they still produced them. Not only do they but they are sending another one free.

Only a tiny thing but brilliant customer service.

AGAA4 Tue 03-Jan-23 14:47:51

My Brabantia Bin is still going strong after 16 years. It still looks new too. It sounds as though they have good customer service too.

Doodledog Tue 03-Jan-23 14:54:25

I had one for ages too (about 20 years). They replaced the lid at one point. I got rid of it recently as it had been dented too badly, but it didn't owe us a penny.

Fridayschild Tue 03-Jan-23 15:42:24

That’s great, I love firms with good customer service. I bought a Brabantia pedal bin a couple of years ago and it’s really good. I have it in front of two drawers that are under our built in fridge. I think someone (ahem not me!) has opened the bin when the fridge door is open. Consequently the lid now has a few little dents which don’t look so good. However it’s perfect otherwise so I’ll put up with them. I made the mistake of ordering the wrong liners the last time. I thought that the red pull round the top meant the same size but not so. These were a lot narrower and taller - and I bought two huge rolls. So I had to go and buy the right ones. I’ll be more careful next time. Anyone need liners for a taller slim bin? 🙄😄

Riverwalk Tue 03-Jan-23 15:44:09

Mine is about 15 years old, can't remember exactly. At the height of Covid I'd been waiting for weeks to receive the replacement lid clip, and was receiving apologetic emails from Brabantia & John Lewis Partnership. I phoned JLP and gave the old order number and the young girl said something that sounded like:

'Good morning Dame Joan' (!)

Now, was I thought to be Dame Joan Collins, or Dame Joan Bakewell? smile Turned out to be Bakewell!

I explained that I was plain Mrs River and asked when I'd be getting my bin clip grin

Nell8 Tue 03-Jan-23 16:00:36

I'm a great fan of Brabantia bins. At great expense I bought one for my son as a housewarming present. It's stainless steel but doesn't show fingerprints. He's not at all houseproud so when I saw how good it was I thought I could wheedle it back from him in return for a cheapy plastic job. He saw me coming though and refused to part with it, so I had to buy myself one. Ah, well ...

Katyj Tue 03-Jan-23 17:57:49

I bought one in 2007 when we moved house. The lid wouldn’t shut after 10 years so I phoned them and they sent a new one, it’s still going strong now. They seem a lot of money at the time but worth it.

MawtheMerrier Tue 03-Jan-23 18:00:25

That’s good value Kittylester - the sort of thing that encouraged Paw to do his shopping in JL !

MawtheMerrier Tue 03-Jan-23 18:02:34

Riverwalk

Mine is about 15 years old, can't remember exactly. At the height of Covid I'd been waiting for weeks to receive the replacement lid clip, and was receiving apologetic emails from Brabantia & John Lewis Partnership. I phoned JLP and gave the old order number and the young girl said something that sounded like:

'Good morning Dame Joan' (!)

Now, was I thought to be Dame Joan Collins, or Dame Joan Bakewell? smile Turned out to be Bakewell!

I explained that I was plain Mrs River and asked when I'd be getting my bin clip grin

There’s a story about the late Queen ringing Peter Jones about having something sent round and, I believe, when asked where it should be sent, answered “Buckingham Palace of course!”

Hetty58 Tue 03-Jan-23 18:04:54

I really loved my one! Although expensive, it was so handy to use, never having to touch it. Eventually, I found a wooden plant mover (on wheels) that was a perfect fit for the base. It glides out of the way when I mop the floor. It stopped working, eventually, well past it's 10 years (dropped the lid once too often) - so I must get a new one!