When I had my kitchen done last May I decided to pay for a boiling water tap to be installed. The one my installer used is a FRANKE.
Must say I loved this, able to make a drink, etc. immediately, no waste. Also for filling saucepans, etc. And so much safer than a kettle.
Being in a hard water area, I was concerned about getting the filter changed, need a small mortgage to purchase replacement!! Seemed to be very simple and straight forward and daughter carried this out.
On Friday night I had NO hot water in my kitchen. Assumed it was my boiler and phoned British Gas and arranged an engineer to come on Saturday. However, then discovered I had hot water in my bathroom and en-suite. Saturday morning BG engineer confirmed nothing wrong with boiler. It was the Franke system that was not working. And, he checked the fuse for that and found nothing wrong.
Must say, until then I had assumed that only the boiling tap was controlled by Franke and the other kitchen hot water tap came off the boiler - but not the case. All one unit.
Franke not open over weekend, phoned this morning. Firstly they wanted me to take off the kick plate in the kitchen to have a look at the tank. Told them I am not able to get down that low or remove that kickplate. When I started to mention Consumers Right Act, I got transferred to Head of Department.
She was fine - and it appears as if this machine is pre-set to turn itself off after year if filter not replaced. When I said I HAD replaced the filter I was asked had we then re-set it and I said NO as nothing in the instructions had told us so to do.
Oh dear. Modern technology. She did say that there is the option for the installer to have turned off that re-set facility - but obviously did not do so. So, I have had to go back to my kitchen installers. Why I do I get the feeling that this Franke tap was the first one they have installed!!! They did not know about this facility which I should have been offered.
So, will now wait to see what happens when they come tomorrow morning.
Perhaps I should have stayed with an old-fashioned, quick boiling electric kettle!!!!!!
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