I'm hoping some gransnetters, who have been in a similar situation can offer advice.
In April, WE alerted British Gas that we were getting exceptionally high readings from a smart meter.
After months of wrangling, they acknowledged that it was faulty and replaced it with a reconditioned non smart meter.
This failed last week and the meter had to be replaced as an emergency. We have had three meters since May.
Last month our DD was increased to £740, to cover the incorrect £5000 debit on our account, which they have already acknowledged, we do not owe.
Despite having an official complaint ref no, the left hand doesn't know what the right hand is doing.
Yesterday we received an email requesting permission to close our complaint and offering debt counselling to pay a bill, which we do not owe. I was incandescent when I read it, especially the suggestion of liquidating our assests to pay the bill.🤬
We have another week, before we can refer it to the Energy Ombusdman.
Has anyone been in a similar position? We are at our wit's end.
