*British Gas Help* : Escalating a longstanding complaint. 🤬

The ombudsman is the way to go. Their helpline is excellent in helping you get started with a case and in answering any queries you have thereafter.

Scottish Power made a complete cock up of pretty much everything when we switched to them a couple of years ago and I spent months going through their complaints process without any resolution of our issues so in desperation I went to the ombudsman who accepted the case and eventually (not a fast process) everything was sorted to our satisfaction and the ombudsman ruled on the amount of compensation Scottish Power had to pay us.

So do please go that route. The energy companies will not ignore the ombudsman.

I've followed your saga with horror Marydoll, having had two awful experiences with British Gas and Scottish Power. The first trailed me from Liverpool to Cornwall and accused me of owing them a load of money and also threatening bailiffs, which really scared me. I owed them nothing. Scottish Power wouldn't believe I wasn't a certain person with a different name (and my landlord had never had a tenant of that name) and sent me a bailiff's letter. I was petrified, even though I knew they were in the wrong. The bailiff said, 'Oh Scottish Power are always getting it wrong.' The stress was really awful, so I totally sympathise with your situation.

Marydoll

Guess what?

Tonight we have had an email from someone totally different, (not the person handling our complaint) who has changed our DD again to cover what we owe!
Except we don't owe anything!!! 🤬

I have lost the will to live!!!!

Really marydollI have so much sympathy but it’s so so funny the way you phase it ..you should write a book .

I’d be tempted to tell them wherethey can put their smart metor.😇

Fortunately, we have not closed the complaint. Obviously the left hand doesn't know what the right hand is doing or their axxx from their elbow.

We had all this paperwork from British Gas today, detailing specifically how they have resolved it. Then some random person goes in tonight and changes it all again! What a bunch of idiots. 🤬
Watch this space!

Shinamae

Didn’t load 🤦‍♀️ Maybe this one will..

Typical..😂

Didn’t load 🤦‍♀️ Maybe this one will..

This….🤷‍♀️

Marydoll

Guess what?

Tonight we have had an email from someone totally different, (not the person handling our complaint) who has changed our DD again to cover what we owe!
Except we don't owe anything!!! 🤬

I have lost the will to live!!!!

Ombudsman?

Guess what?

Tonight we have had an email from someone totally different, (not the person handling our complaint) who has changed our DD again to cover what we owe!
Except we don't owe anything!!! 🤬

I have lost the will to live!!!!

Marydoll

Granniesunite

Happy days Marydoll. Til the next hurdle!

I am terrified that once the brand new NON SMART METER is recorded on the system. ("They are working on it!") we will be back to square one.

DH was dealing with it, until I took over on Saturday. What do you think? 🤣

I think you should keep everything crossed!!🤓

Granniesunite

Happy days Marydoll. Til the next hurdle!

I am terrified that once the brand new NON SMART METER is recorded on the system. ("They are working on it!") we will be back to square one.

DH was dealing with it, until I took over on Saturday. What do you think? 🤣

Good news Marydoll
It’s unbelievably frustrating and downright bloody annoying when you know you’re right but just knocking your head against a brick wall?

Happy days Marydoll. Til the next hurdle!

Ive tried Resolver a few times with great success.

I will not have a smart meter either.

Marydoll

I cannot believe it. It has been sorted. Our DD has been been reduced to the amount we requested and we are now in credit.
At last someone has listened to us.
It has only take seven months to resolve!

Finally 😁👏🏻👏🏻👏🏻👏🏻👏🏻

I cannot believe it. It has been sorted. Our DD has been been reduced to the amount we requested and we are now in credit.
At last someone has listened to us.
It has only take seven months to resolve!

Marydoll

Shinamae

I am another who will not have a smart meter. I send my readings in monthly to Octopus and it works fine….

Our replacement non smart meter was also faulty! You really can't get the staff meters nowadays. 😉
It was a no win, whatever we did.

🤦‍♀️

Shinamae

I am another who will not have a smart meter. I send my readings in monthly to Octopus and it works fine….

Our replacement non smart meter was also faulty! You really can't get the staff meters nowadays. 😉
It was a no win, whatever we did.

It was lucky I didn't possess one, when I read Friday's latest missive from Scottish Gas.🤣

Auntieflo

*Marydoll*, have you thought about using Resolver?

I was remembering the problems that we had with British Gas a few months ago and accidentally read ‘revolver’.

I am another who will not have a smart meter. I send my readings in monthly to Octopus and it works fine….

Jane43

This confirms why we are resisting having a smart meter, we just don’t see the point. We have an online account, do everything we can to avoid wasting energy and send in readings on the first of each month.

If only GMB.No-one will insure me.
At least they have confirmed the meter was faulty!
Giving comparable readings from the last few years and threat of going to Ombudsman today, seems to have opened their eyes.
We are certainly not that much in credit.

This confirms why we are resisting having a smart meter, we just don’t see the point. We have an online account, do everything we can to avoid wasting energy and send in readings on the first of each month.

Get that holiday to Rome booked right away! At least they have accepted culpability. A weight off your shoulders indeed. Just don't spend it right away.

If only the £17000 credit on our account was correct! 🤣Someone needs to learn how to count.

I'm not holding my breath!!!

I have however, received an apology.