Glad your chap has turned up and you are pleased, MayBee70.
Last week I rang a local very reputable company, but nobody answered the phone on several occasions. I left a message. Two days later I left another message as they had not got back to me. They have an office, so there is no excuse. It is not just a single trader.
I contacted another firm. Their receptionist was lovely, very polite, very professional. Someone came the same day to quote. They were extremely pleasant and polite, however when their quotation came, it was much higher than expected for a small job. So I am attempting a third contact.
Par for the course.