Cleaners’ Henry left lines on my good carpets

First of all I would contact the cleaning firm who should fix it or refund your money.
Any chance of a photo?

Try a VAX carpet shampoo machine (no, I'm not being paid to recommend). Mine works wonders, but only use premiam brand shampoo. I go over my carpets around every 6 weeks.

How strange. My OH used to have his own cleaning company and only used Henry hoovers and they never left lines on any kind of carpets. We still use one in our own house and it doesn't leave lines either - the Dyson does though.

We have a Henry and outpost has never left lines on the carpets.

I use a Henry every week in the charity shop where I work: wonderful machines. An awful lot of hotels use them.

I used a Henry for years whilst I worked as a cleaner and never had them leave lines. They are good machines

Henrys are made by a British company. It is easy to ring them and they answer quicly and deal well with any problems I've encounted, which to be fair aren't many.

I would look them up and give them a ring as they really care about customer satisfaction.

I can only think that cleaner was using the wrong attachment.

I have one of the Henry range which I've used for years on all types of flooring and it has never left marks.

I would contact the original cleaners too.

Henry vacs are very good, so am surprised.

I would contact the cleaning company, it is their responsibility to put it right.

I think you mean the carpet looks as if it has triangles left in the pile - like mowing a lawn?

This is very trendy these days and people post pictures online of how precise their lines are!

Just go onto YouTube and put in vacuum lines on carpet - there are dozens of examples snd instructions how to do them with all manner of appliances - Dyson, Henry, etc

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They’re even showing how to do them on stairs!!!

How weird!

Would a brush with a stiff brush remove them?

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Thanks for the ideas. No, I won’t contact the cleaners, they are local and I don’t want bad feeling. And yes, I will have a go on the rugs with my Bissell carpet shampooer. If I hadn’t broken my hip I could crawl round brushing the carpet with a stiff brush as M0nica suggested - I’ll try with a broom. (I don't want to carry the shampoo vac upstairs.)

I looked up the problem online and it said Henrys could cause ridges if the suction is wrong, and there is AI advice on how “to achieve distinct vacuum lines on your carpet with a Henry vacuum” so it must be a thing!

Here are some photos.

You could use a stiff broom as well. It doesn't have to be a brush.

Sounds like the hoover head was filthy. You must tell them before you clean it yourself. Take photos

toomuchcouchgrass

Thanks for the ideas. No, I won’t contact the cleaners, they are local and I don’t want bad feeling. And yes, I will have a go on the rugs with my Bissell carpet shampooer. If I hadn’t broken my hip I could crawl round brushing the carpet with a stiff brush as M0nica suggested - I’ll try with a broom. (I don't want to carry the shampoo vac upstairs.)

I looked up the problem online and it said Henrys could cause ridges if the suction is wrong, and there is AI advice on how “to achieve distinct vacuum lines on your carpet with a Henry vacuum” so it must be a thing!

Here are some photos.

That blue rug is lovely. What brand is it please.

Mind you your carpet looks quite thick. Try hoovering with a normal vac on wheels on the opposite direction.

Mt61

Mind you your carpet looks quite thick. Try hoovering with a normal vac on wheels on the opposite direction.

In the opposite direction

The stiff brush does seem to be helping, thanks! The rug was from Mastercraft Rugs in Nelson, called Royal Opera, made in Belgium apparently. I got it 13-14 years ago.

Those lines look like they have been done with the nozzle pipe, that is the pipe without the attachment. My OH does this on the stairs when he gets the chance and they leave similar lines. Mine do eventually fade.

I bought my DS a brush with a rubber brush head to clean the old carpets when he moved into his new flat. He was shocked at the amount of stuff that came off the carpets even after they’d been hovered. It also lifted some dents in the carpet

Ah yes my cleaner used to leave these marks as her attachment broke and she never replaced it so she was just using the thin nozzle. It does wear down after a few days.