Big shout out for my bank!

Do tell us the name of your bank, Indinana - it is allowed and such good service deserves publicity!

Phew! Good bank. Thank goodness for their prompt action.

Oh yes, I should said - it was Barclays. No point giving my bank a big shout out and not saying who they are

er... I should have said.

Oh good, they're who I bank with too and I've always found the all-round service excellent, especially at my local branch.

That's really good, Indinana.

I went to a hole in the wall out of my usual area and was unable to get any cash out. While I was getting cross, my mobile rang - it was the bank checking it was me trying to withdraw money. Spooky

Just before Christmas my daughter received a text asking her to phone First Direct. Her card was still in her purse but someone was using it to make purchases in a department store!

Bank's fraud departments must be huge!

I had a phone call from my bank HSBC after someone withdrew money in Milan using a cloned card at almost the same time as I withdrew cash in Stratford. Money refunded immediately and new card issued with 48 hours.

Must be loads of career opportunites in the Fraud Departments of banks.

I bought a top up for DH's phone using my debit card (I have a phone contract). An hour later TSB rang to check all was ok. The trouble was it was a lady with a strong Indian accent - so I put the phone down. A few minutes later a chap rang (English accent), but it took him telling me of several other recent transactions before I'd believe he was really just checking it was me buying a suspicious phone too-up!

A few years ago DD had a call from Marks and Spencer asking if she had been on a spending spree! They asked when she had last used her credit card - which was an Amazon purchase an hour or so previously - someone else had booked an expensive holiday and bought other luxury goods! DGD had a call a few weeks ago telling her that her card had been cloned and her account suspended till they got a new new card out to her.
I rarely use a debit card unless withdrawing cash and I do that inside a bank rather than a hole in the wall. The only regular exception to this is Costco where it has to be Debit card or cash - this is not the case in their American stores.
I think that most banks are far more security aware than they used to be - remember the days of the hand written statements and any overdrawn money in red!!!

Must be loads of career opportunities in the Fraud Departments of banks

I've come to this thread straight after bikergran's thread about her struggle to get a job and the sheer stupidity of her dealings with the JobCentre. And I was thinking exactly the same thing.

Bikergran where are you? Calling Bikergran