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Legal, pensions and money

Tax refund

(52 Posts)
Auntieflo Mon 12-Sept-16 14:14:13

I was notified by HMRC that I was due a tax refund, great. Last time they sent a cheque. Not this time. I had been on holiday, so thought it would be waiting for me when i got home. Nope. So I read their letter, properly. If I wanted to wait for my refund, it could take 45 DAYS. Or, I could go online. OK! So I tried this morning. They don't make it easy. You have to be registered. How to register? The site was not at all helpful. Try again, by different route, no go. It tells you to use your User ID. What user ID. Ahh, light bulb moment. Perhaps the card I got when I registered for Online Motoring would help. Input details, password, help, which one did I use. Try this one. Bingo, it worked. Carry on, name etc, etc. Then I need my passport No. This is upstairs. Please Ipad, don't go to sleep. Good girl, stay with me. Finish completing details. Success, am in to their site. They know how much they owe me, and will send it to my bank. Oh gosh, I feel as though I have done a hard day's work. Need a brew

Charleygirl Mon 12-Sept-16 14:16:42

What would have happened if you were not computer literate?

Alima Mon 12-Sept-16 14:34:36

I received one of those HMRC letters this morning. After reading of the kerfuffle you had Auntieflo I have decided to wait the 45 days. I do not have a user ID with them so heaven knows how I would log on.

Charleygirl Mon 12-Sept-16 14:36:33

I do not have a user ID either or a passport number so I would also wait the 45 days.

dewy5 Mon 12-Sept-16 14:51:04

I also had the same letter this morning! HMRC obviously doing a job lot! So. Logged in, got a user id easily enough. Then needed another number to log in with the user id!! Ok, so carried on - automatic phone call gave me the number. Logged in, then security details needed, then passport number needed,.....I will also wait for 45 days and hope my cheque comes sooner.!

Auntieflo Mon 12-Sept-16 14:55:53

Charleygirl, ? That makes me sound clever, no I'm not, just eventually managed to get where I needed to be. I made myself a brew and it's going down a treat. But, why should we wait 45 days, for our money to be returned to us? They have had the use of it during the year, when in the past a cheque would be winging it's way to us pretty quickly. I know, it's all progress, confused

harrigran Mon 12-Sept-16 15:28:53

Is this not a scam? There are a lot of text and email HMRC notifications being received by family and friends at present. Never ever give passport number, Inland revenue do not ask for it.

Wobblybits Mon 12-Sept-16 15:42:47

How would HMRC expect a passport number, not everyone has a passport, sounds like a scam.

Rosieroe Mon 12-Sept-16 15:48:52

Money Saving Expert (Martin Lewis) posted out an alert this morning about an HMRC tax refund scam. I think it was an email, but be careful in case it's also being circulated in letter form.

PRINTMISS Mon 12-Sept-16 15:51:13

I would not answer one single question on any thing that came through from HMRC. If they have a refund for me, I will gladly accept a cheque through the post. There is a scam, and I almost became a party to it, until I realised that the money they were offering to refund me was exactly the same amount I had already received 18 months before hand, and since there had been no change in my circumstances to warrant another refund I ignored the request. Nothing more happened. No cheque. Be careful what information you give out.

Badenkate Mon 12-Sept-16 15:51:19

If you overpaid tax in Switzerland, they pay you interest on the extra money for the time they have it. Also, if you are renting, the deposit has to be put into a special account and interest paid on it while the landlord holds it. Just saying...

Irma Mon 12-Sept-16 16:10:01

I had a letter saying they owed me £23.50, went online, yes they want to know everything except your bust size! £23.50 deposited in my bank account within days. I must say I prefer this level of security, noone else could answer all the questions, not even my OH!

Anya Mon 12-Sept-16 16:39:36

I'm still waiting for a Road tax refund after selling my old car two months ago.

Auntieflo Mon 12-Sept-16 22:24:24

My notification came by letter, so I'm hoping it's genuine.

Swanny Mon 12-Sept-16 22:38:45

I've been receiving a lot of emails recently purporting to come from paypal. Sent the first to their 'spoof' email address and got a reply to say they were looking into it. Sent another (two or three later) but have had no reply ... Shan't be using paypal again hmm

Granny23 Mon 12-Sept-16 22:55:23

I have had the same notification by letter - arrived last Friday. As I have neither a Passport nor a HMRC ID I have decided to wait the 45 days. It will fairly boost the Bank Account ready for the Christmas Shopping when they send me the £10 I'm due. I have already banked the £2.40 I won on the Lottery - also on Friday.

Do you think my luck has turned at last?

FarNorth Tue 13-Sept-16 00:31:20

I hope yours is genuine, Auntieflo.
I got an email which I am sure was fake.

Ilrina Tue 13-Sept-16 00:34:16

I could be wrong, but I don't think HMRC e mail you and ask for details, good grief even passport details. I am really worried for you that this is a scam. I would suggest if anyone gwts anything like this to telephone or write( A proper letter) to HMRC, and sort it out that way

Ilrina Tue 13-Sept-16 00:34:49

gets not gwts!

daphnedill Tue 13-Sept-16 08:14:33

I'm registered with HMRC, but have never had to give passport details, as I don't have one.

Tizliz Tue 13-Sept-16 08:20:58

Hrmc never email. I was due a refund and logged into my account to find they had already paid me, OH got his refund without notification. They are a law unto themselves

Maggiemaybe Tue 13-Sept-16 08:46:18

DH and I each got a tax refund in July and August (they kept me waiting!). They related to the last tax year. We each had a letter saying what we were due and a second letter containing a cheque, in the same post.

I'd be worried about your letter, Auntieflo, though Irma seems to have got her money without a problem.

FarNorth Tue 13-Sept-16 10:13:14

"noone else could answer all the questions, not even my OH!"

It depends who is asking the questions and getting the answers, tho.

Maggiemaybe Tue 13-Sept-16 11:33:38

Actually, Auntieflo, I've just checked on the HMRC website and you can choose to register to have all your tax dealings done online, so you must have chosen to do that at some stage. I think I'll stick to the old paper cheque route, it's easier on the brain!

Irma Tue 13-Sept-16 12:00:22

Don't agree FarNorth I don't tell my OH everything, he'd forget anyway.