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Phone and Broadband Nightmare

(5 Posts)
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Maggiemaybe Fri 11-Jan-19 00:51:07

Oh heck, I’m just in the process of changing my provider and the thought of this sort of thing happening is why I’ve put it off so long!

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GabriellaG54 Fri 11-Jan-19 00:16:04

If the OP is talking about her landline, then the DD may not have covered any calls made during the final month of her contract. If it's a mobile contract, there may have been calls ouside her allowance.
Anyway, the final bill, in either case, would not be generated until after her contract ended ie: January.

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Jane10 Thu 03-Jan-19 17:04:29

I always deal direct with the complaints dept. They have to log and deal with complaints within a certain time. Good luck.

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cornergran Thu 03-Jan-19 14:45:18

I’ve truly no idea luckylegs, other than to wonder if somehow notice wasn’t actually given to your old company. I think in your position I’d take all the details to the CAB and ask for help. So sorry you’ve got this stress.

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Luckylegs9 Thu 03-Jan-19 14:36:30

I changed my package with phone company, the new provider did everything, so far so good. My Direct Debit was taken out 30/11/2018 for usage up to end of contract date 21/12/2018. The changeover went without a hitch.I received 2 emails from old company at christmas telling me I owed money for the following month, £12 more than my bill used to be, up til 17/01/2019 !!I rang up and said I had left they had had notice and my contract ended. I was told if I didn't pay bill it would go to a debt collection agency, as in another 4/5 weeks I could have put a claim in to see if iwas entitled to anything back. I raised a complaint but they are not happy and I feel wrung out. Another friend is having the same problem.its a lot f money if everyone has to pay an extra month when they leave and there seems little you can do about it. I will have to wait to see what the outcome is.

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