I just bought something from Boots using my mobile phone. The only address it showed was my current address so I had no reason to think they would send the order somewhere else. It didn't give me the option to pick up from a shop as it does if I use my laptop.
After I had done the card authorisation I got an error message so couldn't check the order had gone through. After about 10 minutes and no confirmatory email I phoned their unhelpful line. I was told that my order had gone through and was given my old address as the house it would go to. I explained that I had done my change of address last year and it must be their error. She didn't care and offered no solution so I asked to speak to a supervisor. I did the hang on so long thing so they knew I wasn't going away and eventually an equally unhelpful person spoke to me. She checked that I changed my address in November but only on Boots.com. Yes, so I changed my address! Apparently not, you have to change it in 2 places as Boots.com has nothing to do with Boots Advantage card!
So my order has gone to my old address and if it is returned they will credit me but if it is not that is my problem and I will still have to pay for it.
Other companies I have changed my address with have updated all aspects of my account.
If you are moving please remember this and never, ever expect Boots helpline to be helpful.
