My bugbear us with advisors working from home.
I have just finished a very stressful call with an M&S advisor, not only was I trying to decipher the accent but the call quality was abysmal.
I thought about the possibility of her working from home which was confirmed when I asked her if she could use another headset as the background noise was dreadful.
Never again.
I'm glad that people have the opportunity to work but the home environment, if disturbed by children or other household noise, can make it a nightmare for the caller.
Halifax, another bank I do business with, have emailed that my account going forward (from June 11th) will require a deposit of £5000 plus a monthly amount of £1500 to fulfill the criteria. The balance of £5000 has to be sitting in the account at the end of every day of the month.
This is a doubling of the agreement we reached only 2 months ago and a halving of any reward yet the same bank is letting customers with an overdraft have a higher limit with no charges.
That just doesn't compute in my book and I will be moving to another bank.