Gransnet forums

Legal, pensions and money

Page 1 of 1
Flip | Customise

Frustrated with Barclaycard

(5 Posts)
Add comment | Report
Jaxjacky Tue 05-Apr-22 13:50:56

Glad it worked Oops

Add comment | Report
Oopsadaisy1 Tue 05-Apr-22 13:17:00

Thank you Jaxjacky after a brief 5 minute wait (compared to 40 on their normal li e) we got through, apparently the card is going out late this year and won’t get here until Easter.
Thanks again?

Add comment | Report
Oopsadaisy1 Tue 05-Apr-22 12:50:28

Ooh good idea

Add comment | Report
Jaxjacky Tue 05-Apr-22 12:45:07

If they have a fraud number, ring that, saying you’re c9ncerned new card has been stolen, probably get that answered quicker and they could transfer you.?

Add comment | Report
Oopsadaisy1 Tue 05-Apr-22 11:44:16

This is just a rant because I can’t find any way of getting around sitting on the phone for ‘over 40 minutes’. and although our call is ‘important’, it obviously isn’t that important.

Our Barclaycard is due to expire at the end of the month and we haven't received a new card, possibly lost in the post?

Tried to go to order the new card via the App, but as the Credit card is due to expire it wouldn’t accept the card number.

Ditto the online banking website.

So, I tried to send an email, but as we have a house name instead of a number it wouldn’t accept the email.
In exasperation I put in a 0 but I timed out. Tried again and it wouldn’t accept it.
I’ve given up, I’ll have to try to phone again tonight or write a letter!
I’ll have to do it the old fashioned way.

Page 1 of 1
Flip | Customise