Having had a change of circumstances, I am now in the enviable position of needing to claim universal credit.
A telephone appt was made for 1.30 today.
After a phone call at 10.10 this morning, I recieved a text to phone them back urgently.
So, I phoned them back, waited almost an hour to be put through, and spoke to a woman who seemed to think the 1.30 appt was my idea, rather than their arrangement.
The appointment was duly arranged for it's original time of 1.30 today.
So, here I am, plugged into my charger, a pile of paperwork around me, still waiting...
I wonder if I could sanction them, as they do for people who are 5 mins late for appointments?
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