Scammers may cost me £9000

Can you explain more clearly please.
Did you transfer the 9K?

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why not ring them now.

CrazyH
You don’t have to wait until tomorrow. This fraud line is open 24/7. Get on it now

CrazyH
I assume you didn’t check the Santander account very often.
As Santander is our only online banking I check it everyday, sometimes more.
What length of period did these transactions cover?

Smiles - yes, I will update
I was so silly to ring the number that was texted to me. He was probably part of the scam. TBH I didn’t realise there was a dedicated Fraud Line. I will ring them and go to the main branch tomorrow. Thanks all x

Definitely do not respond in any way to a text or e-mail or ring any numbers they suggest. First log in to your Santander account to see what is going on. Unless you have compromised your account in any way (giving out passwords) your money should still be there. If money has actually disappeared then go to the bank's official website and check which number to call re fraud and tell them what has happened.

www.santander.co.uk/personal/support/fraud-and-security/how-to-report-fraud

Expect you have seen this.

How awful for you CrazyH. My immediate thought was could the text be part of the scam. I read this recently by Martin Lewis. There is a dedicated hotline that takes you straight to your bank. It’s 159. Apparently a scammer can stay on the line and intercept your call if you hang up on them to dial your local branch. Then pose as a bank employee. This is a safe way to contact your bank if you suspect fraud.

www.moneysavingexpert.com/news/2021/09/stop--hang-up--and-call-159-if-you-re-worried-about-bank-scam-ca/

Do not ring the number that the emailer asked you to ring. It could well be a scam. Ring Santander Fraud line to check if this email was actually from them.

I wouldn't leave it till next week. Did you contact a number that was in the text?

If I were you, I would use the 'contact us' facility on the website and speak to someone as soon as possible. It'a always a good idea to ask them to confirm the last three transactions, or three people on your DD list - anything that will show that they can see your account and are legitimate. If they ask you these questions and you answer, you are just giving them further information.

Oh crazy that's awful. No personal experience but wanted to respond. Are you saying that payments have gone out of your online account and the names of those paid are not known to you?

If so, you clearly haven't authorised these payments and if the instructions for those payments are new, and the total amount paid out is £9000 how can it not be Santander's responsibility.

On their online Fraud and Security page they say "our online and mobile banking commitment gives you a peace of mind guarantee that we'll refund money taken from your account as a result of fraud.

Gosh, I'm so pleased that we don't bank online. I hope you get your money back. Please let us know when you hear from them.

Merylstreep - because this lad on the phone said he couldn’t help but someone would ring me next week. Frankly, I was just trying to do anything I could to get some answers

Can I ask why you called your local branch and not the number given for this type of issue.