Iam64
Norah - honestly I do assertive well. You can’t assert yourself with automated services. Or with obdurate people who simply repeat -we don’t deal with that, no I can’t transfer you, then tell you to repeat the process that’s failed 3 times.
I wrote to my mp. He’s responded asking for my NI number so he can raise this direct with the cold bureaucracy. I said in my message to him, I’m competent, literate, English my first language, I can afford to use my mobile, my laptop on the gov.uk site directed me to the numbers I phoned. If I can’t negotiate the system, what about people with less resources
I'm sorry I insulted you.
You sound competent to me, I can get put off, thus my approach.
Brilliant writing "what about others with less resources"? We all know many fall through the cracks. Well done you.



