I have my broadband, phone and TV ( basic package, no extra Chanel’s) from virgin and finally got round to negotiating with them today. I wanted to stick with virgin as I can’t have a dish on my low lying bungalow and BT does not offer a good coverage in my area. I don’t really need to tv package, I do like to record programmes but was considering downgrading just to broadband.
So I armed myself with lots of research on prices for new customers with all the main providers and got through to a very helpful chap - no wait either! I said I could not afford the increase from £57 to £73 from April and objected to paying more as an existing customer than a new one. I asked for a comparison price for just broadband.
I was very pleasant, not stroppy or demanding and it seemed to work, he even complimented me on my politeness! Eventually after several offers, I got a price equal to what new customers get, £52 a month, with an enhanced tv package, a new improved box and free phone calls! That is lower than BT and Talk Talk were quoting so I was very happy. The price is fixed for 18 months so I won’t have to negotiate again for a while.
It annoys me that we have to do this, it’s ridiculous that existing customers don’t get decent deals without going through this performance.
I am fortunate in that I have a decent teachers pension and was also able to make provision for my retirement in my last 15 years of work when I downsized after my children all flew the nest. I was divorced many years ago and knew that it was up to me to plan for my retirement. Looking back, I’m so glad that I only took a few years as a careers break when my children were young and was able to focus on advancing my careers once I went back to work.
My health is not great but I’m grateful for what I have and try to help others less fortunate, I’m currently volunteering at two different Warm Places three days a week, I run a board games group at one of them and am teaching some ladies to crochet at another - and keeping warm at the same time!
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