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JL refunded to old JL credit card. Be aware

(29 Posts)
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karmalady Wed 05-Jul-23 21:23:07

Read this, it has happened to me and now my £145 refund has disappeared

www.theguardian.com/money/2023/may/18/i-cant-get-my-refund-as-john-lewis-mastercard-is-now-defunct

This was for something in the guarantee period. The refund was approved this week and paid into the old partnership cc and has vanished

I have spoke to their cs 3 times re my return. First was ok but hard to understand. 2nd appeared to have sorted it but had not. 3rd was awful and incredibly rude

I have filed a complaint and will not let this lie. Refunds go to the card that was used and in that case was the old partnership card

I don`t even remember the old card number or details. CS are no help at all but I am as tenacious as they come and might end up going to the financial ombudsman

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lixy Thu 20-Jul-23 20:51:53

Oh excellent news, well done.
Hope you have a treat lined up to celebrate when the money arrives.

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karmalady Sat 22-Jul-23 06:57:38

Thanks Lixy. My refund was in my bank this morning.

I recommend that anyone owed a refund pushes hard and keeps that paper trail. I don`t believe that the money would have been refunded without me being pro-active. It is so hard in this digital age, no easy-access phone numbers, e mail addresses nor postal addresses

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karmalady Sat 22-Jul-23 07:00:03

Thank too for all the support you have all given to me, it kept me mentally afloat flowers

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