JL refunded to old JL credit card. Be aware

Having had problems with remote-controlled curtain poles, (wrongly ordered by them) made to measure curtains, refunds for electrical items and clothes, I have found some of the partners in JL’s cs combative, accusatory and inept. Long gone are the days of excellent service and respect for the customer ime.
This company needs a thorough overhaul.

I wish you luck .*Karma*. When DH died, I cancelled his Barclaycard and removed his name from our joint bank accounts. Later, I sold his car and cancelled the insurance. What I hadn’t realized was he’d paid the premium on B/card, only to keep the card active.
What a carry on - the refund, when it was finally issued, went onto that closed card! After months of speaking to various Associates, it was decided that B/card would issue a cheque instead - progress? No - the cheque came made out to the deceased and of course, the bank wouldn’t accept it! I was pushed from B/card to the insurers and back again, but eventually, B/card agreed to issue a cheque to me. All this during Covid and impossible to speak to the same Associate twice with everyone under lockdown.