This may have been discussed before but in case anyone wants to re-familiarise themselves, this is what the Parliamentary and Health Ombudsman, Rob Behrens, has reported:
www.ombudsman.org.uk/publications/womens-state-pension-age-our-findings-department-work-and-pensions-communication-0
2. We find that between 1995 and 2004, DWP’s communication of changes to State Pension age reflected the standards we would expect it to meet. Accurate information about changes to State Pension age was publicly available in leaflets, through DWP’s pensions education campaigns, through DWP’s agencies and on its website. That reflected those applicable standards.
3. However, DWP’s decision making following research reported in 2004 failed to give due weight to relevant considerations. The research recommended information should be ’appropriately targeted’. DWP explored options for targeting information but, having considered the options, what it ended up doing was what it had already done. DWP failed to take adequate account of the need for targeted and individually tailored information or of how likely it was doing the same thing would achieve different results.Despite having identified there was more it could do, it failed to provide the public with as full information as possible . DWP failed to make a reasonable decision about next steps in August 2005 and failed to use feedback to improve service design and delivery. It therefore failed at this point to ‘get it right’ and ‘seek continuous improvement’. That was maladministration.
4. Following research reported in 2006, DWP failed again to ‘get it right’ and ‘seek continuous improvement’. It did not act promptly enough on its November 2006 proposal to write directly to affected women to tell them about changes to State Pension age. And it failed to give due weight to how much time had already been lost since the 1995 Pensions Act. That was also maladministration.
5. We consider that, if DWP had made a reasonable decision in August 2005 and then acted promptly, it would have written to affected women to tell them about changes to their State Pension age by, at the latest, December 2006. This is 28 months earlier than DWP actually wrote to them. It follows that these women should have had at least 28 months’ more individual notice of the changes than they got. The opportunity that additional notice would have given them to adjust their retirement plans was lost.
In early 2007, my husband died suddenly and unexpectedly, aged only 55. I was 51. You don’t just lose a beloved husband. You lose his income too. You have to find ways to bridge that shortfall and meet financial commitments. As a result of his death, I received various moderate lump sums of money that I needed to invest wisely. Probate obtained in autumn 2007, I sat down to look at term investments to try to work out what was best. I was now 52. I worked on the basis that I needed to bridge the gap for eight years. I knew I would receive my occupational pension at 60. I thought I would receive my state pension at 60 because the DWP had not told me any differently. Look at the dates in paragraph 5. They should have acted by December 2006. They acted 28 months later. Has I known in December 2006, three months before my husband’s death, I would have done things differently. Had I know before autumn 2007, I would have done things differently.
Wherever these public campaigns referred to in paragraph 2 were, I didn’t see them. I don’t read women’s magazines and I rarely watched TV or had time to read a newspaper. I worked very long hours in a very demanding job. Where was I going to see a DWP leaflet? Why would I go to a DWP agency? Where were these education campaigns taking place?
In any case, it’s irrelevant as the Ombudsman has made it clear that the DWP had an obligation to provide individually tailored information and should have done so by December 2006.
Please stop saying that women should have known. That is not the point and not what the Ombudsman has said. We have different birthdates and one’s birthdate was crucial to how much longer one had to wait to receive the pension.
The delay hasn’t left me in poverty as it has many others. I had a good job and other income but by age 60 I had already worked over the requisite number of years to receive a full pension but still had to wait another six years. This has cost me around £50,000 in lost income. I know that I will never receive that but some compensation is due.
The Ombudsman has copped out of ordering compensation for the 3.5 million women affected on the grounds that it’s too costly for the taxpayer. But we are the taxpayers. If this were maladministration in banking, insurance or any consumer industry, compensation would be ordered. Maladministration on a such a major scale makes the offender more not less culpable.
Rob Behrens should be ashamed of kicking this back to the Commons to decide. Sunak, Hunt and the Treasury won’t want to pay and the whips will, in all probability, ensure that any motion will fail unless some MPs find some backbone and put 3.5 million women before party loyalty. Quite frankly, they could defy the whips and just spend the tail end of this moribund government sitting as in independent. A lot of them are planning to step down anyway. What harm would it do them?
This is and always has been austerity of choice. The government can always find money down the back of the sofa when it wants to. The 4 billion pounds saved by the Treasury - see the WASPI counter - is peanuts in the great scheme of things. Just as a comparision, there is currently 122 billion pounds invested in Premium Bonds, That represents just 5 % of the national debt. The government could easily find or raise the money to resolve this, it would barely make a dent, but so far they chose not to.