I don’t remember where I got this information, whether it was a newspaper or a letter but if I knew it then surely others did ?
Surely, others did not. Please read the Ombudsman report of his long investigation.
The DWP knew by 2004 that its publicity campaign was only reaching a small percentage of its target audience but did not change its approach.
DWP has admitted that its IT systems at the time were new and that records were incomplete.
DWP has admitted that it had no plans to tell some of the women affected by the changes.
DWP has admitted that it has no record of which women it wrote to and which women it did not wrote to.
The Ombudsman has ruled that the DWP is guilty of maladministration.
This is a personal anecdote but points to DWP records being incomplete at that time.
My husband died in 2007. I made a claim for widow’s bereavement allowance which is based on the NIC of the deceased.
My DH had worked 40 uninterrupted years paying Class 1 NIC with two large and well-known employers. DWP could not find his NIC records, not under his name, not under his NINO. As far as they were concerned, he had not existed. They argued this for a whole year despite me sending copies of his P60s. It was very distressing.
Eventually, I asked my MP to intervene and the money was paid. BUT, despite repeated requests, DWP would never explain what had happened.
Now, I realise that this was happening at the same time that DWP has now admitted that its IT systems were new and incomplete. If DH’s records were missing, what’s to say mine were not missing too at that time?
I have never received any personal communication about the change in state pension age.
When I finally came to claim my state pension, four months before my birthday, as we are invited to do, I had to wait another six months after my birthday to received my pension.
DWP claimed it could not find my records or my husband's records. (I am entitled to 50% of the Additional State Pension he paid for and would have received had he lived.)
I have a Gateway account. My NIC record is there so why could DWP not find my records? Do they have several IT systems that don't join up?
Returning to the Ombudsman’s report, you get an idea of what the publicity consisted of. There were two media campaigns. One featured a Monopoly board that didn’t even mention the change of pension age for women. The other was called Working Dogs. Dog is a pejorative term that some men use of women so to use that for a campaign to tell hard-working women that they are going to have to work another six years makes me very angry. Maybe some agency yuppie thought it was witty. Working like a dog. I wasn’t aware of either campaign at the time.
These may or may not have appeared on the sides of buses. But in all honesty, if a bus has passed you today, did you notice what was was on the side?
The rest of the publicity broadly comprised leaflets placed in Job Centres, Benefits Offices, Citizens Advice Bureaux and Post Offices. If you are at work all day, what reasons would you have to go to those places? Even if you have to go to the Post Office occasionally at weekends do you casually browse the leaflets? The ones in my small village post office are hidden behind a carousel of greetings cards.
Some leaflets may have appeared in some workplaces. Not in mine.
There is evidence in the report that the DWP thought it was all a bit too costly to have to tell women individually but it was not adverse to continuing to spend millions on a campaign it knew was not reaching its target audience. It's beyond irresponsible.
It should never have been a case of having to catch a TV advert or see something on the side of a bus. The DWP should have written to every women affected and it didn’t.
Blue Daisy. From all that I can glean from the Ombudsman’s report, some women, if told at all, would only have been told when they were already 58 or 59 that they had to work until they were 66.