Paid for new replacement passport for dh but no acknowledgement and no lex number.

Oh you are having such a nightmare! I have no advice.

Ring up and check? You did make sure that you were on the official Gov website and not some service website?

Unfortunately it sounds like a scam site, when I did mine on the .gov site I only made the one payment.

Jaxjacky

Unfortunately it sounds like a scam site, when I did mine on the .gov site I only made the one payment.

You paid for two passport renewals at the same time?

How does your credit card statement identify the recipient of the payment?

Sorry, I misread you’ve ordered two passports.

Thank you for trying to help. I made two separate passport applications today. One for me and one for dh. Both on gov.sites. They have a new system now. You pay and then they send you a link to confirm my identity. My application went straight through and I completed the identity details. This has all been completed and I have a confirmation. Then I did my dh’s application and filled in payment details. I paid on the credit card and I looked into our bank and the two amounts are pending. The bank has put the amounts aside until claimed. I have no idea which amount relates to first or second payment as only day is shown. I have been on chat line and they can’t see an application for dh. Don’t want to pay again.