Consumer rights

Go to Citizen's Advice or Age UK, or ring your local Trading Standards Officer (at your local council). They will have this information to hand and can advise you how to proceed.

Oh dear. You made a mistake and it’s very trying that it can’t be rectified, but it was your mistake.

They did offer a cash refund so I don’t really see that you have any other Consumer Rights than those that were offered to you.

I’ve got to agree with Lathyrus3. The only thing I can suggest is to spend this credit refund on whatever birthday/anniversary/wedding (or indeed any gifts you’d usually buy in other shops) from Debenhams this year.

We do not have a legal right to a refund just because we didn’t like the colour or the shape or size. Most stores give this as a good will gesture. Unfortunately many have come to assume that this is a right.
Our legal rights only extend to faulty goods or goods where the trades description is misleading.
Where stores no longer provide fitting rooms we can argue in the case of size.
The store was generous enough to offer you a refund to your bank or a credit note. Unfortunately you made the choice without thinking it through, easily done but hopefully lesson learned.
If you really are desperate for the money perhaps you could offer to sell your £124 credit note for say £112 ( a 10% discount) to a friend or family member who favours that store.
I fear many outlets will become more strict about policy as they are losing large amounts of money due to refunding and subsequently having to mark down the returned items.
Shame more isn’t done to combat shoplifting so that stores can be more generous with honest and loyal customers like yourself.

Hello One and All , I wonder if anyone can help or advise me.My car has been shunted by another family car by a drunk driver whilst parked o/s my house.The driver the proceed to hit another car 2 doors down writing that off.He came to a halt further down the rd after trying to drive off,he got out of car and ran off.I and other neighbours witnessed him running off and I actually saw him driving.Police came and managed to arrest him with in 15min this was 02.30 am off to police station for him.Now my insurance co is g in giving me the run around .Without seeing my car which is2018 Renault less than 22,000 on the clock one owner they was to send it to a auction place in Reading ,when I asked why send it there they said their authorised repairer is there.But I live in Bournemouth They didn’t tell me it’s is auction site they said it is a garage but I googled it…Can anyone advise me what to do This is a new insurance company for me and I feel I’ve. been scammed.Ive been on phone Monday for 3 hours with them sending me to different handlers,brow beating me to use a accident management co but I said I want to use my broker etc .Reluctantly was transferred after raised voice from called handler 3 days later I have car outside with no end site …What can I do

Sorry I’m rambling but I am so tired.Must add drunk driver wrote off the Beetle and my Renuslt had cosmetic damage (had garage round corner look and neighbour who is retired mechanic.

Nannygwendy you need to start a new thread for your own problem, this thread relates to the Debenhams refund.

LauraNorderr

We do not have a legal right to a refund just because we didn’t like the colour or the shape or size. Most stores give this as a good will gesture. Unfortunately many have come to assume that this is a right.
Our legal rights only extend to faulty goods or goods where the trades description is misleading.
Where stores no longer provide fitting rooms we can argue in the case of size.
The store was generous enough to offer you a refund to your bank or a credit note. Unfortunately you made the choice without thinking it through, easily done but hopefully lesson learned.
If you really are desperate for the money perhaps you could offer to sell your £124 credit note for say £112 ( a 10% discount) to a friend or family member who favours that store.
I fear many outlets will become more strict about policy as they are losing large amounts of money due to refunding and subsequently having to mark down the returned items.
Shame more isn’t done to combat shoplifting so that stores can be more generous with honest and loyal customers like yourself.

Actually, you do have an automatic right to a refund if it is bought online, under the distance selling regulations. Debenhams no longer have physical stores as they are now part of BooHoo.

But not if you have already opted for a gift card instead.
Sorry OP but I can't see how you have any further rights here.
There is no basis for likening the trader to muggers.
You must bear the burden of your mistake.
I presume you have tried to ask nicely if they could do something else as a favour.
Can you not find something they sell that you could make use of ?

Nannygwendy
Your account is difficult to understand.
Is the vehicle being scrapped?
Why is it going to an auction site
Have you got an estimate locally for the repair work.
Would you be willing g to pay for the repair yourself.
What is the excess v repair cost.
You could try ringing LBC
Saturday or Sunday 9pm.
Preferably Sunday.
But you will need to cut to the chase much more concisely.

Nannygwendy
I suggest something like
My car was correctly parked.
Struck by another driver.
Who was arrested by police.
I am now in dispute with my insurance company.
?why
?what do you want.