I've been with Lloyds for about 40 years and very happy with them. They were fantastically supportive when life was very difficult with a past DH. Helped me through problems he had left me with. Happily advised me when I needed a short term loan for deposit on property and general expenses when I moved to France 20 years ago. They organised a short term mortgage which was much cheaper than a loan. Shook me by the hand and told me they admired people like me!!! I have kept this account and cannot fault their telephone service. Rarely had to visit my branch when I was visiting UK. Never needed now, all done by a call. I used to pay £15 pm for many years for the Sentinel package which covered many advantages, including promptly cancelling all my cards listed and mobile when my hand bag was stolen. I twice verified that I was eligible for this as I was living abroad. The third time I checked they realised this was a mistake. They promptly volunteered it was their mistake and arranged a refund from the date I moved to France plus interest. £2000 appeared in my account within the week! Latterly when I have had to produce complicated paperwork for French brouhaha they have patiently talked me through the website for isolating income from UK pension into a off document. Their website is amazing, staff on the telephone incredible . Easy to transfer money, low charges, very reasonable exchange rate. Can't fault them.
