Maggiemaybe
I’m going back a few years, but I was once asked a whole ream of “security questions” by a bank employee when I’d rung up with a query. Way more than usual. I started to get suspicious and refused to answer more, at which point he hurriedly said I’d failed security and hung up. I rang back and they confirmed it was my bank I’d been speaking to, but were puzzled by the questioning and said it would be investigated. I didn’t hear any more but did wonder if they had a rogue employee. It must happen surely?
DH just had a problem with his credit card and it got blocked. He went into the branch (not Nationwide!!) and went through a palaver with a bank employee who said he would be sent a new card. No card ever arrived so he went back in, saw a different member of staff who showed him how to unlock his card in two minutes!
