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Should I hand flat keys to executors of will?

(40 Posts)
Penguin2024 Tue 07-Jul-26 00:43:21

Hello everyone
Can anyone give me a bit of legal advice or share their experience to help me?
In my dad's will my brother and I were named as executors. I have great difficulties in dealing with my brother so I contacted the firm that my dad made his will with and asked them to take over the role of being executors. My brother was very happy to leave this task to someone else and so we signed over executorship (is that a word?) to this firm who I thought was a firm of solicitors but later turned out to be an elderly couple with some experience of drawing up wills and dealing with probate.
I am worried about the people who we appointed. There were a number of red flags but I don't know if I am being unreasonable.
The probate certificate was granted several months ago but I still get my dad's old bank, and various financial companies where my dad held money, as well as his utility companies and landlord, writing to me asking me to supply various certificates for over six months. I think this is because I had power of attorney for the past few years but was worried that our executors were not doing their job.
I recently asked the executors if they could send me a brief summary of who they have contacted and how things are going in terms of dealing with the estate.
They wrote back saying they could not tell me because it would cost me money for them to write to me to inform me of every step of the probate process. I said I just wanted a rough idea not a detailed step by step account, but they did not reply.
They also changed their official correspondence address. I got suspicious and then realised that they were not solicitors as we had thought but were 'probate specialists' . However in conversations with me and my brother they clearly allowed us to believe they were solicitors and did not explain that they were not until I confronted them with it. So there were several 'red flags' for me, I have not listed them all.
Otherwise the main gentleman we've dealt with acting as our executor seems charming in person.
However he wanted me to hand over the keys to my dad's flat two months ago when it was still full of valuables and I was still half living there to sort through my dad's many belongings.
He said he needed the keys so he could sell the flat. I felt very uneasy about this so I have made various excuses why I could hand over the keys yet.
Then he told me that I had to completely clear the flat before he could sell it and gave me a month to do this. I could not meet his deadline, plus I still do not understand why I need to hand over the keys or completely empty the flat selling it via an estate agent.
These people are still pressurising me to hand over the keys to them. I have put them off for another month while I sort through things to give away, sell or dispose of. This is my family home where I was my dad's carer, although I have my own separate home, I am used spending a lot of time in my dad's flat doing general maintenance.
The long and the short of it is that I do not feel comfortable handing over the keys to these people.
Do they legally have to sell the flat?
My brother and I just don't understand and we would rather give the keys to an estate agent to sell the flat. I would prefer the flat to still have a few basic bits of furniture, cleaning things, vacuum cleaner, and kettle in it, so I can still still visit the flat and maintain it, maybe give it a lick of paint, while we are waiting for the sale to complete. Then once the flat is sold my plan is to get it cleared completely.
Our executor wants a totally empty flat, containing only carpets, and they want the keys now, but I feel that they are not 'playing ball' because they refuse to tell us who they have contacted in terms of banks, utilities, landlord and what they have done about the estate, plus they let us believe they were solicitors until they were found out.
Do they have to sell the flat and take the keys or can we sell the flat ourselves via an estate agent and then ask the executor to divide the proceeds equally between myself and my brother?

David49 Sat 18-Jul-26 07:50:32

icanhandthemback

That is not true, Klopqueen. It is entirely up to the executors to deal with the assets in an estate. This is why further up I asked the specific question as to who is named on Probate as the executors. Most wills allow the executors to dispose of assets as they see fit rather than allowing the beneficiaries to decide. Of course, a decent executor will explain the implications of signing over the property to a beneficiary rather than selling it as there are tax implications involved.

Yes, but in practice but if no one is capable of clearing the house the executors would instruct the estate agents, who would arrange preparation for sale and charge accordingly. Depending on the house it may be "dressed" for sale or auctioned as an empty property.
The executors give formal instructions at every stage.

If an executor does not feel competent a solicitor is often employed to help, you are going to need a solicitor for the house sale in any case.

Allsorts Sat 18-Jul-26 07:23:01

I wouldn't trust those people. Sound very dodgy. Go to a proper solicitor, don't over any keys and tell the police of your concerns.

Cabbie21 Wed 15-Jul-26 09:47:33

You can, for a small fee, check whether Probate has been granted. If IHT is owed, that has to be paid first.
This will give you a clue as to where things are up to.

Regretfully it sounds as if these people are at best incompetent and unregulated, at worst scammers and you stand to lose everything if you hand over the keys.
Speak to a STEP solicitor urgently.

Whiff Wed 15-Jul-26 05:51:53

I know its expensive but I always go through a solicitor it gives peace of mind and you know everything is done legally . And any complaints will be dealt with the law society.

I made a new will in 2020 which won't change and took out both lasting powers of attorney my attorneys are my daughter and son in law and my daughter is executor of my will. I have copy of my will and both powers of attorney so does my daughter and son in law and the original will and powers of attorney are with my solicitor. I found it cheaper to do everything at the same time .

Glad you got paper copies you need OP but hope everyone goes through a solicitor for all legal matters expensive like I said but you know its done properly and you have face to face appointments. I don't trust doing any legal matters on line to many scammers.

Indiebee Thu 09-Jul-26 12:58:40

Essential to hire a registered and qualified solicitor. This sounds like a scam or just incompetent individuals out to make a killing.

icanhandthemback Wed 08-Jul-26 14:15:15

That is not true, Klopqueen. It is entirely up to the executors to deal with the assets in an estate. This is why further up I asked the specific question as to who is named on Probate as the executors. Most wills allow the executors to dispose of assets as they see fit rather than allowing the beneficiaries to decide. Of course, a decent executor will explain the implications of signing over the property to a beneficiary rather than selling it as there are tax implications involved.

Kloppqueen Wed 08-Jul-26 13:35:26

Who was the property left to in the Will? If it was you and your brother then it should be yours to sell, not the executors.

As others have said, do NOT hand over any keys, and seek independent legal advice.

Time2 Tue 07-Jul-26 22:57:00

While you are waiting to see a proper solicitor OP, I would suggest that you contact these people and ask them for a copy of the document that you signed, and a written quote laying out their fees.

I might even be tempted to ring the non emergency number for the police, and tell them what you've done and your concerns. If they are dodgy, they may have them on record, and be in a position to take action, if necessary.

Also, have you actually checked out their new correspondence address? Does it actually exist? Have you looked them up on Google to see if they show up?

You obviously made some mistakes when you first contacted these people, but you can put that down to grief, however you've now begun to surface through the grey mist, you need to take action to try and rectify what may have been a massive mistake, and I would suggest that you take that action NOW!!

Finally, can I ask how long it is since you instructed these people please?

NotSpaghetti Tue 07-Jul-26 22:53:54

Please don't instruct Estate Agents until you know if you are legally entitled to.
I think only the executors can do this.

I have not checked this out.

Obviously if you have already inherited it and all bills etc are dealt with then it is yours.

FranP Tue 07-Jul-26 22:46:35

No, you do not have to empty the flat. In fact, many estate agents will tell you to depersonalise and declutter but leave basic furniture in place so that buyers can visualise.

Bed, table and sofa can be a good guide to buyers, and if you do not want the furniture going forward, you can offer these as optional extras to the sale.

If you are still staying there, with your brother's agreement you can arrange viewings with an estate agent by appointment, or hand THEM the keys. Shop around for a good agent (if it is a flat in a fairly large complex, then the leaseholders may have one they prefer which will often make for a quicker sale. Probate sale is less easy, but you can market the property on behalf of the estate. Once probate is granted you can sell it jointly with your brother as you will jointly own it. Do make sure that the proceeds go into an account that you can manage in your own or father's name.

Get in touch with the bereavement services at the banks for help; this is separate from probate.

Aldom Tue 07-Jul-26 20:47:15

I think it is very worrying that you signed documents without even reading them. You could possibly have signed away your inheritance.
I hope this is not the case but I think it is vitality important to take legal advice before taking any further action with these people.

welbeck Tue 07-Jul-26 20:41:06

Even if it's not the same company you might be able to compare modus operandi.
Cant do links.
Google craybeck law and Ron hiller.

And of course contact a proper probate solicitor immediately.

welbeck Tue 07-Jul-26 20:31:58

This reminds me of something radio 4 investigated last year probably on you and yours.
? Are they based in Essex.
I can't remember it all now but they were linked to a company that cleared houses...

Mojack26 Tue 07-Jul-26 20:08:13

Ps do not hand over keys until you get proper legal advice from a solicitor. All sounds a bit suspicious and it's an elderly couple??? Very weird

Mojack26 Tue 07-Jul-26 20:04:15

Contact a proper solictor and get advice. This all sounds a bit dodgy to me

Rocketstop2 Tue 07-Jul-26 19:26:54

Do NOT hand them the keys.Contact a solicitor immediately and explain the situation, yes , you will have to pay, but it will be worth it to be rid of these people.Executors have a duty to be transparent about their dealings on your behalf.You have made a mistake in appointing them and it will be costly to put right, but not half as costly as them possibly defrauding you.Do you have a copy of any agreement you signed with them ? Honestly, as everyone else has said, get legal advice NOW.

Ramblingrose22 Tue 07-Jul-26 16:32:36

Penguin2024 - I am not an expert but in my mother's will, my sisters and I were beneficiaries and her solicitor and a family member were executors.

The executors sent us copies of all the inheritance tax (IHT) forms that they completed for our records.

The Grant of Probate will state what the estate was worth but I'm not sure if it also says how much inheritance tax was due. It is important to pay any inheritance tax due within (I think) 6 months of the death or HMRC charges interest on it. You can get a copy of the Grant of Probate from the High Court and Tribunal Service (HCTS) website

When we had emptied my mother's flat and wanted to sell it we simply informed the executors that that we intended to find an estate agent to sell the flat.

Having said that, there was enough money in the estate to settle any debts and pay the inheritance tax due without having to sell the flat first. If the inheritance tax bill has been settled before the sale of your father's flat, then unless the will stipulates that only the executors can sell the flat I don't think you should give up the keys.

If your father's bank(s) are still contacting you I would ask them if they have been informed by the executors of your father's death. Do it all in writing because if you decide to sack the executors, having evidence of their mismanagement or incompetence will help your case.

I hope this helps and echo the advice from others here to get proper legal advice on your situation ASAP.

shoppinggirl Tue 07-Jul-26 16:21:36

I would appoint qualified solicitors who specialise in Probate. I would then write to this couple and terminate any agreement you had with them. Did you both renounce Executorship in their favour? Did they obtain the grant of Probate on your behalf? If you appoint solicitors to act on your behalf, you are still executors (assuming you didn't renounce executorship in this couples favour) but the solicitors would call in the assets and would deal with the sale of the property. Sometimes a leasehold sale is not straightforward. You and your brother would still be executors and signatories for the flat sale.

Molly10 Tue 07-Jul-26 14:51:06

Don't hand anything over to them. Discuss this with a legal representative who will act on your behalf and check out and communicate with the individuals. If you have signed anything over to them that is official it will be on record and you should have a copy.

icanhandthemback Tue 07-Jul-26 14:37:00

Assuming that the estate is valued high enough for Probate to be needed, can you confirm whether the taxes have been paid and a certificate of Probate given? That certificate gives the authority for the 'named' executors to act either jointly or, if it was what was asked for, independently. I don't see how you can be given proper advice without us knowing that because it is a crucial step which determines who has authority. If I have missed that in my reading, apologies.

NotSpaghetti Tue 07-Jul-26 14:27:20

I just googled this and though it is legitimate to write wills for a fee probate is a bit more nuanced.
I'd need to read a lot more stuff (more than a few minutes) to be clear on this.
Sorry.

NotSpaghetti Tue 07-Jul-26 14:19:22

I don't think you need to be legally qualified to have a business writing wills and handling probate.

I could check this... but you do need to operate under UK laws here.

NotSpaghetti Tue 07-Jul-26 14:17:40

David49

Yes you would have to get executorship back you may need extended authority to do that
Usually solicitors are employed by executors not made executors

David My mother-in-law made her solicitor a joint executor with my husband.
We recently discovered he could have asked her to stand down and she would have done so.
Too late.

WithNobsOnIt Tue 07-Jul-26 14:00:43

Who are these people you appointed as Executors. They certainly don't seen to be legally qualified.

I would report them and get a proper Solicitor.

Good luck

Mauduit24 Tue 07-Jul-26 13:58:11

Do not hand over the keys to these people.
They sound highly suspect to start . Please contact a reputable solicitor and get them to sort this out for you.