Santander was the pits today !

I've been through this with Santander and I do have the banking app,they put a block on my account and didn't tell me , I had to ring them to find out why I couldn't buy anything online or transfer money,the lady I spoke to said they'd been trying to contact me,I disagreed,no calls,as they say they don't call you,no texts ,no emails.
I know the rules regarding money transfers and payments as I worked in a post office and we had to do the same but Santander are to my mind excessive

While the actual money launderers get away Scott free most of the time..🤔😬

Thats really annoying for you i hope you manage to sort it out without anymore upset. I must say i do use Santanders App and have transferred money abroad to my son and his children without any problems, the app does ask several questions before it goes through but they are answered in seconds.

Everything with banking seems to be more difficult now, perhaps because of scams and money laundering.

It was kind of you to offer to help your niece but had your niece phoned you herself and mentioned she was struggling and needed money, NanKate? It might be that her phone had been hacked by a scammer asking for money and possibly details of your bank account. It happened to a friend of mine who lost quite a lot of money.

That said, we did have some problems with Santander years ago and closed our account with them.

I closed my account with Santander a while ago because they gave me the impression they were doing me a favour letting me bank with them!

It may well be that Santander have tightened up procedures even more because it is the same bank that was involved in the case of the woman who was scammed into buying Rolex watches and giving them to couriers. She went on Good Morning Britain to complain bitterly about it.

The bank claimed they did go through security checks but she was adamant she wanted the money and showed them paperwork from the jewellers (which was just up the road) for the watches. In the end they decided the transaction was genuine and released the funds. Subsequently she claimed the bank should have done more to stop her. Damned if they do and damned if they don’t.

When she went to another bank to get money for a car for the scammers she did not have any paperwork or seem to know anything about the car she allegedly wanted. This made the bank suspicious so they refused the transaction and froze her account.