Kelner's last comment "....but it served the rest of us..." (re. plain speaking and honesty) - Well no, Mantel's plain speaking and honesty didn't serve me. What her comments did serve, as far as I was concerned, was to make me think that someone with her extraordinary ability with words and intellect could have been just as honest in her views, but tempered with a little kindness. One can hold both, and I'm sure she is more than capable of doing so, but chose not to. I think she was more concerned with finding that Oh so perfect phrase, rather than caring how it might be received.
That's what pissed me off.