I understand and sympathise Gilly, especially your remarks about being a tax collector.
I once got a threatening letter from the Revenue saying I was behind with my NI payments for my employees, and I would be subjected to fines etc if it wasn't paid within a certain time.
I knew I had paid, so rang them up. They confirmed I was behind and could be liable for a £1K charge.
To cut a long story short, I had inadvertently transposed the two digits in the pence column when making my online payment. So instead of paying £1000.43 or thereabouts, I had paid £1000.34 - I owed them 9p and this had resulted in a really unpleasant letter and telephone conversation.
Then there was the smoking ban. No-one had ever smoked on my premises, and if they had would have been politely asked to do it outside, but I was suddenly required to put up signs telling everyone it was illegal, and if I had not put up the notices, or had anyone had the temerity to smoke on the premises in defiance, it would have been I who was liable to prosecution, not the person doing the smoking.
As you say, no-one in Government understands the stresses, and you would really think they would be grateful for anyone who was employing people, contributing to the economy through manufacturing, or providing a service.