This is an interesting article, but I think he misses a very important difference - Americans pay for their health care and therefore the "contract" is completely different. In South Africa there is private medical insurance available, usually tied in with employment, and again the contract is different in that you can more or less tell the doctor that you want certain medications or that you want to see a specialist.
http://www.telegraph.co.uk/health/nhs/10595806/NHS-patients-should-be-pushy-with-GPs-about-treatment-and-drugs-says-health-chief.html
I was in the company of a young GP here the other day, and he said it makes him hopping mad when the "Bupa patients" come in and bypass him by saying things like "All I need from you is a referral letter".
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