Saying people dont have empathy[I am talking in general, not specifically about anyone in life at all], is the new trick in town.
It sounds good, but on the internet in particular, has no meaning. For a start, if you look across everything they have written, a much more balanced view is obtained. Plus everyone from time to time is going to write something that a handful or several people dont agree with. That is life.
On the internet, as in real life, what a person does, should be looked at as a whole.
An isolated comment, whether right or wrong, is really ridiculous to make a charge of lots of things.